Camping Rules - Camping Benisol

Last updated: 29 September 2026

Chapter 1. General provisions

First. – Nature and purpose of the Camping Rules

This document sets out the Camping Rules (Normas de Régimen Interior) of Camping Benisol in Benidorm (hereinafter, the Campsite), and its purpose is to lay down the rules governing the use of the services and facilities in accordance with the provisions of Articles 5(2)(b) and 37(1) of Decreto 10/2021, of 22 January, of the Consell (the Valencian regional government), regulating tourist accommodation in the Valencian Community.

As laid down in the aforementioned articles, these rules are binding on all customers and users during their stay in the Campsite complex and whenever they have contracted any service with the Campsite.

Likewise, Article 37(1) of Decreto 10/2021 provides that: «Any breach of these rules that may disturb normal peaceful coexistence, or endanger the safety or physical integrity of the other customers or of the staff of the establishment, shall be sufficient grounds for termination of the accommodation contract and eviction from the establishment».

Second. – Facilities and services of the Campsite

1. The Campsite is equipped with the facilities and services corresponding to the four-star (4*) category as determined in the aforementioned Decreto 10/2021, of 22 January, of the Consell. The Campsite also has the prevention, protection and safety measures and facilities for cases of fire, flood or other emergencies provided for in the sector-specific regulations in force.

2. At the main entrance there is an information plaque showing the type of establishment and the category of the Campsite, as well as a general site plan showing the location of the emergency exits and of the evacuation routes to safe areas, and the plan showing the signage of the fire protection systems referred to in the regulations governing tourist accommodation in the Valencian Community.

3. Any service provided by the Campsite that is not required by the tourism regulations of the Valencian Community is voluntary, and its provision may therefore be suspended, in part or in full, at the discretion of the Campsite management.

Third. – General obligations of campers and specific prohibitions

1. The following are obligations of the users and customers of the Campsite:

To comply with these Camping Rules and with the provisions laid down in Decreto 10/2021, of 22 January, of the Consell, regulating tourist accommodation in the Valencian Community.
To pay in full for the contracted stay before enjoying it, at the time of check-in at the Campsite reception (or at the time of booking) or, in the case of long-stay contracts, in accordance with the payment schedule agreed in the contract, as well as for any service they intend to use, all in accordance with the current rates and the conditions laid down by the Campsite management.
To comply with every rule, provision or internal guideline laid down by the Campsite management for the rest and comfort of campers and for the proper functioning of the facilities and of all services, without any exception.
To register on arrival at the Campsite, providing all their details and handing over the documentation that the Campsite requires for that purpose. Access to the Campsite complex is prohibited for any person who is not registered.
To wear the chip wristband (RFID), or to carry the chip card or chip key fob (RFID) issued by the Campsite, at all times for the duration of their stay. This chip wristband, card or key fob is personal and non-transferable, and the customer is responsible for it throughout their stay. This chip is what gives the customer access to the Campsite and its facilities.
To place the vehicle card (ticket) issued by the Campsite on the windscreen, in a visible position.
To use the services in a manner consistent with their nature, and to respect the existing facilities and vegetation.
To observe the social rules of courtesy and good neighbourliness at all times.
To inform the Campsite management of any cases of contagious disease, as well as of any risk or emergency situation.
To collect waste and rubbish in closed bags and to deposit them in the bins provided for that purpose, at the times laid down for that purpose.
The times for depositing rubbish in the bins are from 12:00 to 22:00; depositing waste or rubbish is prohibited in all cases from 22:00 to 12:00.
In the case of furniture or belongings, such as mattresses, pieces of furniture, household appliances, bicycles, scooters or parts of any kind, whatever their weight or volume, it is prohibited to deposit them in the bins, which are intended exclusively for waste and rubbish.
In the event of failure to comply with the above, the user or customer who has deposited an item (piece of furniture, household appliance, mattress, etc.) in any area of the Campsite must pay the Campsite the removal price in accordance with the price list set out in ANNEX I, given that the Campsite has video surveillance devices in the signposted areas. Information about this processing — its purpose, legal basis, retention period and how to exercise your rights — is provided on the information signs and in our Privacy Policy.
Non-payment of the removal price will be grounds for expulsion from the Campsite at the discretion of the management, without refund of any rates or amounts already paid by the user and without prejudice to the claim for the removal price of the item, which the user will continue to owe.
To leave the Campsite with all their belongings at the end of the contracted stay, leaving the pitch in the same condition as it was in when they occupied it.
If the Campsite user wishes to dispose of furniture or belongings, such as mattresses, pieces of furniture, household appliances, parts of any kind, bicycles or scooters, they must notify the Campsite management and request its permission. These items must be removed by the Campsite management or by the company or person it designates, for which the user must pay the amount set out in the price list for the removal of furniture or belongings included at the end of these rules as ANNEX I. The amount must be paid before the item is removed. If the user does not wish to pay that amount, they must themselves contact a company that removes such items, and the costs of the removal will be borne by them.
To take personally, at all times, the precautions necessary for the security of their belongings. The Campsite is not liable for any robberies, damage or thefts that may occur as a result of causes unrelated to the facilities or services owned by the Campsite.
To request permission from the Campsite management to carry out any works or alterations on the user’s caravan, or on the Campsite pitch on which it is located. For such work, the Campsite makes available to the user a Network of Partner Companies, which have a collaboration agreement and whose documentation is in order; when one of these companies is engaged, the Access Fee is waived. The user may also engage outside companies, subject to verification of their documentation and express authorisation from the management, in which case an Access Fee will apply, which varies according to the type of work and is payable in advance. Failure to request such authorisation, or carrying out such works or alterations without the consent of the Campsite management, will result in the user’s expulsion, without refund of any rates or amounts already paid by the user and without any right to compensation.
Without prejudice to the above, carrying out works without the required authorisation, or having them carried out by an unauthorised company, will give rise to a penalty equal to the amount of the Access Fee that would have been payable. This penalty does not replace authorisation: in order to continue the work, authorisation must be requested and the corresponding fee must also be paid.
To respect the established rest periods. From 00:00 to 07:00, total silence applies throughout the premises and motor vehicles are not permitted to circulate. The main gate remains closed during these hours and is opened only exceptionally in the event of a medical emergency.
To keep the pitch they occupy in a perfect state of cleanliness, tidiness and repair.
To park their vehicle (car, motorbike, scooter, bicycle, motor scooter, etc.) within the contracted pitch or the contracted parking space, with all its wheels inside that pitch or space, and in all cases leaving a clear space of 30 centimetres between the vehicle and the road. The vehicle may not encroach on the roadways or on other pitches or parking spaces, even if they are empty, and must be parked in such a way that 30 centimetres remain clear around the pitch or space on all sides. Failure to comply with this obligation entails a charge to the customer of €20 per day, which must be paid to the Campsite. See provisions Seventh and Seventeenth, letter B).
To leave 30 centimetres of clear space around the contracted pitch on all sides, in order to guarantee and enable access for repairs, maintenance, pruning, etc.

2. It is specifically PROHIBITED to engage in the following conduct:

Disturbing the rest of campers at any time of the day with any sound or any kind of physical or noise-making activity; the use of headphones is therefore recommended. From 07:00 to 00:00, the provisions of Benidorm City Council’s Municipal Ordinance on protection against noise pollution and vibrations apply. Accordingly, it is prohibited to use music equipment, televisions or any sound-producing device, or to shout or hold conversations, at a volume (of more than 35 decibels) that breaches the provisions of that Ordinance. In all cases, absolute silence applies throughout the Campsite complex from 00:00 to 07:00.
Playing games or sports, or carrying out activities in general, outside the areas designated for that purpose and outside the times set aside for them. The times for playing games or sports or carrying out activities in the designated areas are from 10:00 to 21:00.
Lighting open fires on the ground. Only the use of butane gas cookers or charcoal barbecues on a tripod is authorised, for which the user must always take the utmost preventive and safety measures and will be liable for any loss or damage caused. The maximum permitted limit is two butane gas cylinders per pitch or accommodation unit; any additional cylinders will be removed and dealt with by the Campsite, and the customer must pay the current rate. The two permitted cylinders must always be kept upright and located in ventilated areas that are not enclosed, in accordance with the manufacturer’s instructions.
The possession or use of any kind of weapon.
Abandoning or depositing waste (whether loose or in bags of any kind) outside the receptacles intended for that purpose. Breach of this prohibition will mean that the cost to the Campsite of removing those bags or that waste is passed on to the customer, in accordance with ANNEX III. If the customer refuses to pay those costs, the Campsite may expel them, without any right to a refund of any amount or to compensation.
Access to the premises by unauthorised or unregistered persons. In the event of a breach, the stay of the unregistered person will be charged per person at twice the daily rate, from the start of the stay on the registered pitch.
Hanging out washing in unauthorised places.
In accordance with Article 37(3) of Decreto 10/2021, customers are expressly prohibited from installing on the pitches any elements that do not correspond to those of the temporary use that is proper to and customary for a stay at a campsite, or elements that harm the tourist image of the establishment. Specifically, flooring, fences, sinks, household appliances or any other element which, because of the way it is fixed in place, conveys an image of permanence may not be installed on the pitches, and their installation by the customer shall be sufficient grounds for termination of the contract, whatever its type, without any right to compensation. This ground for termination may be exercised after the user has been warned and has refused to remove what was installed.
Shade structures. The only shade structure permitted on long-stay pitches is the uniform awning approved by the Campsite, installed on the frame supplied by the Campsite. Putting it up and taking it down, and any work on the frame, are reserved exclusively to Campsite staff or to an expressly authorised company. The pitch holder must keep the awning in a presentable condition; the Campsite may require it to be repaired, replaced or removed. The conditions and rates are set out in the current price list, available at reception and at www.campingbenisol.com.
Misusing the sanitary facilities, washbasins and laundry sinks: the indoor ones are for personal use and the outdoor ones for washing clothes and dishes.
Wasting water.
Smoking in the Campsite complex. Smoking is permitted only in the areas designated for that purpose, which are those provided with ashtrays. If the user smokes in an area not designated for that purpose, such as the swimming pool, they will be warned once to stop the infringement and, if they do not stop, they will be banned from entering that area.
Emptying chemical toilet waste in unauthorised areas.
Parking vehicles or leaving them standing (cars, motorbikes, scooters, bicycles, motor scooters, etc.) on the road (roadways), on other pitches and, in general, outside the areas designated for that purpose (car parks and parking spaces). Vehicles may not be parked on pitches or in parking spaces that have not been contracted, even if they are empty, nor on the road or encroaching on it: vehicles may be parked only within the contracted pitch or the contracted parking space. Failure to comply with this prohibition entails a charge to the customer of €20 per day, which must be paid to the Campsite. See provisions Seventh and Seventeenth, letter B).
Washing vehicles on the roads, on the pitches or in unauthorised areas, owing to the risk of soil contamination and the high water consumption. Vehicle washing is permitted only at approved facilities with a water collection and treatment system.
Selling or conducting any kind of business within the Campsite complex. The sale, transfer, subletting or change of holder or user of caravans within the Campsite is prohibited.
Any sale, transfer, subletting or change of holder or user of any caravan that is located within the Campsite complex or has a contracted stay there will require the express consent of the Campsite management, which will entail a new check-in at reception with the details of the new holder, the corresponding duration and payment of the current rates. In the event of non-compliance, if the Campsite decides not to accept a new holder, the existing contract will remain in force with the registered holder, who will bear all costs incurred until the termination of the contract or their expulsion from the Campsite. Under no circumstances may the new holder demand that the rates enjoyed by the previous holder be applied to them, as the applicable rates are those in force at the time of arrival and check-in at reception. See ANNEX II for further details.
Transferring, lending or copying the chip wristband, card or key fob. The chip is personal and non-transferable and is the means by which the Campsite verifies who is on the premises. Since 2 December 2024, Real Decreto 933/2021 (the Spanish Royal Decree on traveller registration) has required the details of all persons staying overnight to be recorded and reported to the Spanish Ministry of the Interior. Failure to comply with that obligation is punishable, under Ley Orgánica 4/2015 (the Spanish Organic Law on the Protection of Public Safety), by fines of up to €30,000. Transferring the chip to an unregistered person results in that person entering the Campsite without being recorded in the traveller register and directly exposes the establishment to that penalty, in addition to evading the visitor rate. For this reason, transferring, lending or copying the chip entails a penalty of €3,000, the immediate termination of the stay and the obligation to leave the establishment, without any right to a refund or compensation of any kind. That person’s unregistered stay will also be invoiced in accordance with the provisions of this same section for unregistered persons.
Exceeding the maximum occupancy of the pitches, which is 6 persons, including visitors. Nor may the maximum occupancy of each individual accommodation unit be exceeded.
Using and riding electric scooters, motor scooters and personal mobility vehicles (PMVs) within the Campsite without valid civil liability insurance.

The conduct set out in Article 37(2) of Decreto 10/2021 is likewise prohibited.

3. Campers who fail to comply with the aforementioned obligations or who engage in the prohibited conduct may first be warned, and must pay the corresponding amounts, costs or prices depending on the rule breached. If they persist, the management will invite them to leave the Campsite, without any right to a refund of the rates or amounts paid or to any compensation, and they must bear the costs they have caused the Campsite as a result of the rule breached. In addition, they will remain liable for the rates corresponding to the stay enjoyed and not paid for and for the services they have contracted, and must therefore pay the Campsite the outstanding debt in full.

The Campsite is not obliged to give a first warning and may terminate the contract if the customer breaches any of the obligations or prohibitions laid down in these rules, inviting the camper to leave the Campsite.

If the customer wilfully refuses to leave the Campsite, they will be formally required, by verifiable means, to vacate the complex and, if they still persist in their attitude, the corresponding complaint will be filed with the competent authority.

Under no circumstances will payment by the customer of the costs, amounts or prices due for breaching a rule validate their conduct: the customer must comply with these Camping Rules at all times, pay the corresponding amount in the event of a breach and cease the infringement.

4. The Campsite may restrict access:

When all available places have been filled.
To persons who display violent or aggressive behaviour, who carry weapons or objects that may be used as such, who wear clothing or symbols that incite violence, racism or xenophobia, or who show signs of having consumed prohibited substances.

The Campsite may request the assistance of law enforcement officers to remove from its establishment any persons who breach the usual rules of social coexistence and to prevent access by those who seek to enter for purposes other than the peaceful enjoyment of the service provided or of the activity carried on, as provided in Article 5(2)(c) of Decreto 10/2021.

Fourth. – Admission and check-in at reception. Length of stay

1. In order to contract a stay, users must register at the reception located at the main entrance, where they will be attended to by suitable staff, who will provide them with all the information they need about the services, opening times, prices and other matters of interest relating to the operation of the Campsite. All persons who are going to stay overnight must be registered. Persons aged 14 or over must identify themselves with a valid identity document bearing a photograph. For persons under 14, their details and their family relationship to the adult accompanying them will be recorded.

Traveller registration. The regulations in force (Real Decreto 933/2021) require the Campsite to collect certain data on all guests and to report it to the Spanish Ministry of the Interior: identification and document details, contact details, dates of stay, the means of payment used and, in the case of minors, their family relationship to the adult accompanying them. Providing these data is mandatory: without them we cannot accommodate you. Guests may send us their details in advance via the «Mi Benisol» customer portal or the forms on our website; the identity document is checked at reception. The processing is described in our Privacy Policy.

2. The length of a stay at the Campsite may under no circumstances exceed one year, whatever the type of stay contracted, as laid down in Article 50(10) of Decreto 10/2021. Consequently, the stay may under no circumstances be extended beyond that period, nor will there be any automatic renewal of the contract; therefore, once the agreed length of stay and, in any event, the maximum length of stay laid down in the Decree (not exceeding one year) have been completed, the user must leave the Campsite.

3. Visitors must register at the Campsite reception and pay the corresponding rate. They are likewise obliged to comply with these Camping Rules. Visitors must leave the Campsite premises before the deadline set by the management, that is, no later than 22:00, and may not stay overnight unless they are expressly registered and have paid the current accommodation price at reception.

On arrival, the visitor receives a chip wristband in return for a deposit of €10, which is refunded when the wristband is handed back at reception on the same day, before 22:00. The visitor wristband gives access to the pitch being visited, the toilets, the showers and the swimming pools.

In the low season, long-stay customers may receive visitors free of charge (courtesy visits), always respecting the maximum occupancy of the pitch. Courtesy visitors have access to the toilets only: they may not use the showers or the swimming pools. They must return the wristband within six hours of their arrival and, in any event, before 22:00.

4. Customers must prove their identity with documentation that the Campsite management considers sufficient, and must authorise, by signing them, the documents necessary to record the registration of the stay.

5. Minors who are not accompanied by adults who expressly take responsibility for their conduct will not be admitted.

6. On arrival, customers will receive a registration form (parte de entrada), on paper or in electronic format, which they must sign, showing the prices in force at the time of arrival that they must pay for their stay, itemised, the number of the pitch allocated, the date of arrival and the expected date of departure. They will also be given a plan showing the location of fire extinguishers or fire hydrants, evacuation exits and instructions in the event of an emergency.

7. Also on arrival, the customer will be given a chip wristband, key fob or card (RFID), which is personal and non-transferable, which they must wear or carry with them throughout their stay and which will hold the identification details of the customer, their vehicle and the pitch allocated. The chip has a prepaid function and must be topped up with money, at reception or online through the “Mi Benisol” portal (my.campingbenisol.com), in order to use the facilities and services that accept the chip (chiringuito bar, showers, sinks, laundry sinks…). Online top-ups must be between €10 and €200 per transaction, and the balance of each chip after the top-up may not exceed €200.

On arrival, the customer must pay a deposit of €5, of which €2 is the chip deposit and €3 is the balance to be spent on the Campsite’s services and facilities. At the end of the stay, the customer must return the chip in perfect condition, and the Campsite will then refund the €2 deposit and the unused prepaid balance.

If the chip is not returned, or is returned damaged, the €2 deposit is forfeited. The unused prepaid balance is nevertheless refunded, after deduction of any amount the customer owes the Campsite.

The customer is responsible for the use of the chip, as well as for its loss, theft or misplacement, and bears the charges for money spent both in these cases and as a result of misuse of the chip, releasing the Campsite from any liability.

On the contractual day of departure, the chip is deactivated at 12:30. In the case of late check-out, it is deactivated at 18:30.

A vehicle card will also be issued, which the customer must place on the windscreen, in a visible position.

If the customer or any person included in the contract (or a visitor) gives notice of their departure from the Campsite by means of a form and neither returns their chip to reception before 12:00 (noon) on the day indicated nor leaves the Campsite before that time, the full daily rate according to the current price list will be invoiced for each additional day, starting from 12:00 (noon) on the day of departure itself, including, where applicable, any extra services consumed.

8. The Campsite management reserves the right of admission, on the terms and within the limits laid down by law and regulation.

9. Complaint forms («hojas de reclamaciones») are available to Campsite customers at reception, for use in the event of a complaint and for suggestions for improving the use of the facilities.

10. By signing at check-in, the user or customer expressly accepts the rules laid down in this document and the consequences of failing to comply with them.

11. The Campsite accepts no liability in the event of loss, theft or misplacement of the chip, nor for money spent in error or through misuse of the chip.

12. The maximum total time of use of any hot water supply (showers, laundry sinks, sinks, etc.) included in the rate is 5 minutes per day per person, non-cumulative. The included time is renewed every day at 03:00. More hot water time can be purchased by topping up the prepaid chip at the Campsite reception or online through “Mi Benisol”.

With the beniGO! package the maximum hot water time is 7 minutes per person per day, and with the beniMAX package it is 10 minutes per person per day.

Hot water is used by means of the chip issued to the customer (wristband, card or key fob). Once the minutes included in the rate have been used up, hot water is charged at a rate of 15 euro cents per minute (€0.15/min) per person. The customer must make sure to top up the chip if they wish to have more hot water time; otherwise, they will not be able to use it once the included minutes have been used up.

Fifth. – Camping prices. Loan of equipment and items

1. The current rates are published on the Campsite’s website: www.campingbenisol.com.

2. The rates (prices) payable by customers will be those in force at the time of their check-in at the Campsite or of the booking of their stay. Under no circumstances may the customer demand a lower rate, as the applicable rate will always be the one in force at the time of contracting, whether at check-in or when booking.

3. The current rates (prices) will be updated from time to time according to occupancy, the season, the time of year or any other criterion that the Campsite management considers appropriate, so that, once the contracted stay has ended, if the customer wishes to contract a further stay, they must pay the prices in force at the time of contracting, and may under no circumstances demand that the prices paid for the previous stay or by other customers be applied to them.

4. Prices (rates) will be applied per day according to the number of nights, and the day ends at 12:00 (noon). However, departure times may be extended subject to the Campsite’s availability, upon payment of an additional supplement (rate), which must be checked at reception. In any event, departure later than 12:00 (noon) will require the Campsite’s authorisation and payment of the additional amount.

5. Payment for the occupation will be made in advance for the entire contracted stay, so that the customer or user will pay the full amount of the stay at the time of check-in at reception. Exceptionally, in accordance with the Campsite’s internal criteria and provided that there is a prior written agreement, it may be agreed that payment be made monthly in advance, between the 1st and 3rd of each month, or for specific periods depending on the contracted stay.

6. Services, utilities (for example, electricity or water) or supplements will not be deemed to be included in the rates payable by customers unless there is a provision expressly stating that they are included.

7. The loan of equipment or items, such as extension cables or plug adaptors, will entail payment by the customer of a supplement of €0.50 per day and of the deposit shown in the current price list for each item (currently €20 per adaptor and €50 per extension cable). The deposit will be refunded to the customer when they return the item lent. The customer must ask at reception whether the Campsite has the specific item they wish to borrow.

8. The current rates must be paid by the customer until they vacate the Campsite, so that if, once their stay (the contracted days) has ended, the customer remains at the Campsite without having contracted and paid for a further stay, they will remain liable for the days enjoyed until they have completely vacated, at the current price.

In addition, they must pay the Campsite compensation for damages equal to twice the current daily rate until they have completely vacated.

The customer will remain liable for the stay and the services enjoyed and not paid for, even after vacating the Campsite complex, until payment has been made in full.

Under no circumstances will the customer’s remaining in the Campsite complex after the end of the contracted stay imply tacit acceptance by the Campsite, nor will it be deemed to constitute a contract, whether verbal or of any other kind, nor will it confer any right on the customer. Once the stay has ended, the customer must leave the Campsite with their belongings, leaving the pitch vacant and in the same condition in which they found it, and having paid in full for the entire stay and the contracted services, as well as any other cost or amount they are required to pay. If they wish to remain at the Campsite for longer, they must contract further days of stay, subject to the Campsite’s availability.

9. Any extension of the enjoyment of the contracted services beyond the period initially agreed will always be subject to mutual agreement between the Campsite and the customer. Where the customer does not leave the Campsite on the day set for departure and there is no agreement to extend their stay, the establishment may take back the pitch, as provided in Article 12(5) of Decreto 10/2021, and to that end will dismantle the movable property owned by the customer and hand it over to the customer, without the Campsite being liable for any damage that the dismantling may cause, since it is the customer’s obligation to leave the Campsite with their belongings once their stay has ended.

The costs that the dismantling entails for the Campsite will be passed on to the customer, who must pay them. In any event, the minimum amount payable by the customer for dismantling costs is set at €200.

10. If the customer is not at the Campsite once their stay has ended, having left their belongings or vehicles there, or if, while at the Campsite, they refuse to accept the return of their belongings dismantled by the Campsite and to remove their vehicles, the management will place the customer’s belongings and items in storage and move the vehicle (car, caravan or motorhome) to another location within the Campsite, outside the guarded area, in order to free the pitch or parking space for use.

In such a case, in addition to the costs incurred for the dismantling, the customer must pay €10 for each day and for each item that remains in storage at the Campsite until it has been completely removed, with a minimum storage charge of €50, which the customer must pay if the resulting amount is lower than that limit.

11. Bookings made through the booking engine on the website www.campingbenisol.com carry no additional charge. If a pitch or accommodation is booked by telephone, social media, WhatsApp, email, at reception or by any means other than the website’s booking engine, a booking management fee of €5 will be applied.

12. Parcel and post service: the Campsite may receive and hold parcels and post addressed to customers. Parcels from any carrier are accepted up to a maximum weight of 25 kg per parcel; parcels exceeding that weight will be refused. A fee will be charged for each parcel according to its weight: €1 (0 to 10 kg) or €2 (over 10 and up to 25 kg), payable on collection and applicable to each parcel individually. Ordinary letters are free of charge; a one-off handling fee of €1 will be charged for each registered letter. The first month of safekeeping is free of charge and, from the second month onwards, a fee of €0.50 will be charged for each month or part thereof. After 12 months without collection, the item may be disposed of, without any right to compensation. The Campsite accepts no liability for the contents, condition or value of the items.

Sixth. – Occupation of pitches and types of occupation

1. Camping units or pitches may be occupied on a short-stay or a long-stay basis. For the purposes of these rules, short-stay occupation is defined as occupation lasting less than 30 days, and occupation equal to or exceeding that duration is classed as a long stay.

The duration of the contract for the occupation of the pitch or installation may not exceed one year, as laid down in Decreto 10/2021, of 22 January, of the Consell, regulating tourist accommodation in the Valencian Community; there is therefore no right to automatic renewal of the contract.

If the user wishes to contract further days of stay, they must agree a new contract with the Campsite, subject to its availability and at the current rates, provided that the maximum duration laid down above is not exceeded, as provided in Decreto 10/2021, so that automatic renewal will under no circumstances apply.

Thus, a contract signed on 1 January of the current year must in any event end on 31 December of that same year, without there being any automatic renewal under any circumstances, as the limit is laid down by law (Decreto 10/2021 of the Valencian Community).

In long-stay contracts invoiced by the month, any month begun is invoiced in full. Thus, a stay beginning on 20 April and ending on 31 December is invoiced as nine full monthly instalments.

To book a pitch on long-stay terms for a period of six months or more, the Campsite may require prior payment of a booking deposit, which is non-refundable and is deducted from the payment for the first six months of the stay or, where applicable, from the total price of the contract. Its amount and conditions are set out in the Reservation Policy and in the offer that the Campsite gives the customer before the booking.

2. Each camping space or unit is the area of ground intended for siting a mobile shelter and, if space permits, for parking a vehicle. Only one vehicle is permitted per contract. Additional vehicles will be permitted in the adjoining paid car parks.

3. Tents, caravans and other vehicles will be set up on the allocated pitches during the hours laid down by the Campsite management and always in compliance with the obligations and prohibitions laid down in these rules.

4. Changes of pitch must be expressly authorised by the Campsite management.

5. Long-stay camping includes occupation by a maximum of two persons plus one vehicle and one caravan, or two persons plus one motorhome.

6. When the long stay is contracted, the two persons who are to appear in the contract as holders will be identified, producing for that purpose the documents required by the Campsite management.

In addition, when the long stay is contracted, the Campsite management must be informed of the identity of the descendants (children or grandchildren) who are authorised to occupy the pitch occasionally in place of the holders, in their absence, and whose stay will be deemed included in the rate solely for a period not exceeding 90 days. In other words, the descendants may take the place of the contract holders for a maximum of 90 days, in the absence of the holders and provided that the holders have informed the Campsite management of the identity of those descendants when contracting the long stay. Once this right of substitution has been used, it may not be used again, even if the period was shorter than 90 days.

In all other cases of family or any other kind of relationship, or where occupation will exceed the two persons included in the long-stay rate, campers must pay the corresponding current rates per person per day. Consequently, campers occupying long-stay caravans who are not listed as holders and are not identified in the list of descendants of the caravan holder must register at the Campsite reception, paying the current rate per person per day, and must be accompanied by the caravan holder at all times.

If the Campsite becomes aware that the caravan has been sublet without its prior authorisation, it will terminate the contract with the caravan holder registered at the Campsite, without any right to reimbursement, refund or compensation, and both the registered holder and the person to whom the holder has sublet the caravan must leave the Campsite.

If the new occupant of the caravan wishes to remain at the Campsite, they must enter into a new contract with the Campsite, providing their identification details and paying the current rates for the stay they wish to contract. See ANNEX II.

7. For stays exceeding 180 days, the customer must hold, throughout their stay, valid civil liability insurance (third-party insurance) with a minimum sum insured of €600,000 and no sub-limits, covering damage caused to third parties by the caravan and its awning, by the module (whether a module, cabin, bungalow, wooden chalet, mobile home, etc.), by the installations, by the property and by the actions of the customer, as well as damage caused by persons in the customer’s charge or who are on their pitch.

The insurance must be provided to the Campsite at the time of check-in or of signing the contract, or within a maximum of 30 calendar days of that check-in or signing. It must also be provided upon signing each new contract. The insurance must cover the entire duration of the stay, so that, if the stay is extended, the insurance must also be extended and provided to the Campsite management. Each new contract will require the customer to hold civil liability insurance in accordance with the above; accordingly, with each new contract, the customer must provide the Campsite with a copy of the insurance policy and of its updates, renewals or extensions.

In the event of failure to comply with the above — that is, if the customer does not hold insurance, does not provide it within the maximum period of 30 days, or the insurance does not meet the characteristics mentioned — the contract will be automatically terminated and the holder, user or customer will be expelled from the Campsite, without any right to a refund or to compensation.

Likewise, for stays exceeding 180 days, the caravan holder, camper or user must have a gas supply contract with an officially authorised company, such as CEPSA or REPSOL, and have the corresponding inspections carried out. That contract must have the same duration as the stay contracted at the Campsite and must be provided to the Campsite management at the time of check-in or within a maximum of 30 calendar days of that check-in. It must also be provided upon signing each new contract.

In the event of failure to comply with the above — that is, if the customer does not have a gas contract or does not provide it to the Campsite management within the maximum period of 30 days — the contract with the Campsite will be automatically terminated and the holder, user or customer will be expelled from the Campsite, without any right to a refund or to compensation.

Seventh. – Vehicle traffic and parking within the premises

As a general rule, it is recommended that vehicles be used as little as possible within the Campsite premises. The MAXIMUM SPEED is 10 km/h throughout the premises; driving at a higher speed is prohibited.

The user of the vehicle will be given a verbal warning not to drive around the Campsite and, if they persist in such use, the vehicle’s access to the Campsite complex will be restricted for the entire stay, without any right to a refund, a reduction of the rate or any compensation.

All roads within the Campsite are one-way, running anticlockwise.

Quiet hours and vehicle traffic. From 00:00 to 07:00, motor vehicles may not enter or leave, so customers must enter the premises on foot and quietly. During those hours, vehicles parked in car park P4 may not be moved, except in an emergency. From the outside car park P1, located next to reception at the Campsite entrance, it is possible to leave.

If customers expect to enter or leave between 00:00 and 07:00, they must park their vehicles beforehand in the paid outside car park P1, from which the premises can be reached on foot.

Under no circumstances are sporty driving or driving practice with any kind of vehicle permitted within the Campsite premises.

In order to ride electric scooters, motor scooters or personal mobility vehicles (PMVs) within the Campsite, the user must hold valid civil liability insurance and present it at the request of the Campsite’s reception or security staff.

VEHICLES MAY ONLY BE PARKED ON THE CONTRACTED PITCH OR IN THE CONTRACTED PARKING SPACE. Vehicles (cars, motorbikes, scooters, bicycles, motor scooters, etc.) may not be parked on the road (roadways) or encroaching on it, or on pitches or in parking spaces other than those contracted, even if they are empty.

See provisions Third and Seventeenth, letter B).

All car parks located within the Campsite premises are pay car parks, whether they are located beyond the barrier or before it, or signposted as belonging to the Campsite; therefore, in order to park, it is compulsory to purchase the corresponding ticket at reception before parking, paying the price according to the current price list, and to place the ticket on the vehicle’s windscreen, in a visible position.

Parking a vehicle without a valid ticket or beyond the time paid for will incur a penalty of €20 per day, which the customer or user must pay to the Campsite.

Any parking offence — parking outside the contracted pitch or space, encroaching on roadways, failing to respect the 30 cm perimeter clearance, parking on or encroaching on another person’s pitch or space, etc. — entails a penalty of €20 per day, which the customer must pay to the Campsite.

When the customer is not present at the Campsite, the establishment may block access for any vehicle associated with the customer’s record until the situation has been regularised.

Eighth. – Pets (additional rate according to the price list)

1. The admission of pets is at the Campsite’s discretion and is governed by the Pet Admission Rules, which form part of these rules and regulate the species and sizes admitted, the maximum number per pitch, the documentation required and the areas to which pets have access. If the Campsite management admits an animal, its owner must comply with the specific provisions laid down for that purpose, in particular with regard to potentially dangerous breeds. In all cases, it is the responsibility of the owners to hold, and keep in force, the corresponding administrative authorisations and insurance, and they will also be liable for any loss or damage that the animals may cause to the Campsite or to other users.

2. Animals must be kept on a lead at all times (24 hours a day) and under the control of an adult. Animals must be walked along the middle of the roads to prevent them from relieving themselves on neighbouring pitches.

3. Owners are required to pick up their animals’ excrement and dispose of it in bags in the bins provided for that purpose.

4. If animals cause a nuisance to Campsite customers and the nuisance persists after their owners have been warned, the contract for the stay will be terminated and the owners will be invited to leave the Campsite.

5. Animals are not included in the contracted stay. Accommodating dogs entails payment of the supplement per dog per day shown in the current price list, from the first dog, unless it is included in the contracted package. No supplement is payable for cats.

6. Since the admission of animals is at the Campsite’s discretion, the admission of each individual animal must be checked with the Campsite management.

7. No animals will be admitted without the prior express consent of the Campsite management.

8. Failure to comply with any of the provisions of this Eighth clause will entail termination of the contract, without any right to a refund of any amount paid or to any reduction or compensation in favour of the customer.

Ninth. – Electrical connections and supply

The electrical connection must be requested at check-in. The user must have a damp-proof flexible cable (10 A) and an earthed plug.

Consumption may under no circumstances exceed the maximum power allocated.

The electricity supply is not included in the current stay rates, so the customer must pay for it separately.

Accordingly, a customer who wishes to have an electricity supply on the pitch must request the connection on the day of arrival and pay the Campsite, before the start of the stay, a minimum deposit of €3 for each contracted day of stay. At the current price per kWh, €3 is equivalent to approximately 6 kWh.

When the balance runs out, the meter automatically cuts off the supply. For technical reasons — meter readings are transmitted by radio periodically, not instantaneously — a small amount of additional consumption may occur before the supply is cut off. That consumption is settled at check-out: it is deducted from the remaining balance and, if it exceeds that balance, it is invoiced to the customer. If the customer wishes to make sure they have a sufficient electricity supply throughout their stay, they may deposit a larger amount per day, since €3 per day is a minimum amount.

At the end of the stay (day of departure or check-out), any amount deposited for the electricity supply that the customer has not consumed will be refunded using the same payment method with which the deposit was made. Please note that, in the case of card payment, the bank may take up to approximately 7 working days after check-out to process the refund.

However, the customer is informed that, in the event of non-payment of any other service, utility or supplement contracted or enjoyed, the unused amount deposited for the electricity supply will not be refunded and will be used to settle the outstanding debt as far as it goes, with the customer remaining liable for the remainder.

The customer is responsible for checking their own electricity consumption throughout their stay, as often as they consider necessary, to make sure that the meter does not cut off their supply owing to an insufficient deposit.

Likewise, the customer is responsible for the condition of the meter and for switching the RCD (residual current device) of the electricity supply on and off (turning the power on and off) throughout their stay, and must therefore pay any costs and all electricity consumption that occurs during their stay, even if they have not been on the pitch that day. The customer is also responsible in the event of misuse and must pay any costs or consumption incurred. It is the customer’s obligation to switch off the RCD and turn off the power, and to check that they have done so correctly, when they wish there to be no electricity supply on the pitch, and to make sure that there is no consumption after disconnection.

The customer can check their electricity consumption and balance, and top up the balance, by going to my.campingbenisol.com and identifying themselves with the same email address used to book the stay. Top-ups made through this application must be between €10 and €200 per transaction, and the balance after the top-up may not exceed €200. Any amount can be topped up at reception.

For long-stay contracts, a minimum electricity consumption of €20 per month applies, based on actual consumption and not on the amount topped up. The difference between the actual consumption for the year and that minimum is settled and invoiced on 31 December.

The Campsite accepts no liability for the electricity supply, the consumption or the meter during the contracted stay. Likewise, the Campsite accepts no liability for technical faults (lack of connection, power cuts, interruption of the supply by the distribution company or the electricity retailer, etc.).

The maximum amperage is 10 A on pitches and 15 A in accommodation units (modules, bungalows, etc.). On pitches, an increase to 15 A can be contracted at an additional cost according to the current price list.

The Campsite has only three-pin CEE sockets, so the customer must bring their own adaptors and extension cables to ensure the connection, especially where the allocated electrical hook-up point is up to 50 metres away from the pitch. It is recommended that the extension cables brought by the customer be up to 50 metres long.

The Campsite offers a hire service for adaptors and extension cables, at a rate according to the current price list and against a deposit. However, the Campsite cannot guarantee the availability of these adaptors and extension cables.

On the contractual day of departure, the electricity supply is deactivated at 12:30. In the case of late check-out, it is deactivated at 18:30.

Tenth. – Use of the swimming pools

Pool users must at all times follow the instructions of the Campsite staff regarding the proper use of the facilities and the prevention of accidents.

The swimming pools are never open at the same time, but alternately. The pool opening times are those shown on the Campsite’s website and on its information screens. However, these times may change during the day depending on the weather or customers’ requests, at the Campsite’s discretion. Likewise, the opening or closing of one pool or the other may vary, at the Campsite’s discretion.

The swimming pools may be closed without prior notice in the event of repairs that cannot wait until the scheduled closure, as well as when chemical treatment is necessary. The closure of the pools will not give rise to any right to compensation for the customer, since their use involves no additional cost to the customer.

The general regulations in force concerning communal swimming pools, as well as any internal rules for pool users that the Campsite management may lay down, form part of these Camping Rules.

It is strictly PROHIBITED TO SMOKE within the pool facilities; failure to comply with this rule will result in expulsion from that area.

Babies and small children must wear swim nappies in the pool.

Under the regulations in force, none of the swimming pools requires a lifeguard; therefore, minors must be accompanied and supervised at all times by an adult, whether their parents or legal guardians, and only minors who can swim may use the pools.

In all cases, customers and users must comply with the instructions on the signs located at each main entrance to the pools and with those of the Campsite staff.

Sun loungers cannot be reserved, except upon prior payment at reception.

Failure to comply with any rule on the use of the pools (for example, babies or children without swim nappies, or lack of supervision of minors by their parents or guardians) that results in the closure or superchlorination of the pool will entail payment of a fixed amount of €250, which the customer responsible for that situation must pay to the Campsite, for the costs of extraordinary chemicals, the work of specialist staff and the loss caused by the temporary unavailability of the facility to other users.

Eleventh. – Non-payment: charges, set-off and eviction

Long-stay instalments are payable in advance, between the 1st and 3rd of each month.

1. Administration charges. If payment has not been received by the 3rd, a €5 non-payment administration charge will be applied. If the debt is still outstanding after one month, a second administration charge of €45 will be applied on the 4th of the following month, in addition to the €5 charge relating to the new monthly instalment that has fallen due. These amounts cover the administrative cost of claiming and managing the debt; they do not replace the payment due, which remains payable in full, nor do they imply acceptance of the late payment by the Campsite.

2. Set-off against the customer’s balances. While any overdue debt exists, the Campsite may apply towards its payment any balance of the customer’s that it holds — the chip’s prepaid balance, the unused electricity supply deposit and the security deposits — as far as they go. The customer remains liable for the difference. This set-off is notified to the customer and recorded in their account.

3. Termination and eviction. Non-payment is grounds for termination of the contract. Once the contract has been terminated, and once the period provided for in the long-stay contract has elapsed without the customer having removed their property, the Campsite may proceed with dismantling, removal and storage in accordance with provisions Fifth, point 9; Fifth, point 10; and Seventeenth, at the customer’s expense. The costs arising from this will be passed on in full, and the customer will remain liable for the stay enjoyed and not paid for.

Chapter 2. Parking of caravans and motorhomes

The provisions of this chapter will also apply to the occupation of pitches, insofar as they do not conflict with the provisions laid down in chapter 1. Likewise, the provisions of chapter 1 will apply to the contract for parking or keeping vehicles (cars, caravans and motorhomes), insofar as they do not conflict with the provisions laid down in this chapter.

Twelfth. – Use of the caravan and motorhome car park

1. The temporary occupation of a space in the caravan and motorhome car park will require the signing of a specific rental contract and payment of the specific rates laid down by the Campsite, which will be paid monthly in advance.

The holder of the vehicle must deposit the keys with the Campsite management. By doing so, they authorise the Campsite management to move the vehicle when necessary, so that the Campsite can carry out maintenance work (cleaning, pruning, etc.) on the space or area occupied by the vehicle.

The holder of the vehicle must also provide a copy of the vehicle’s current insurance policy and of the proof of payment of its premium, as well as a copy of the vehicle’s technical inspection card (ITV).

In addition, the holder of the vehicle must ensure the working order, safety and cleanliness of the vehicle at least once a year and have it undergo the corresponding periodic roadworthiness inspections (ITV).

The documentation must be updated periodically; that is, a copy must be provided at the Campsite reception each time the previous documentation ceases to be valid or has been amended.

If customers wish the parking to be carried out by Campsite staff, they must pay a supplementary rate.

2. If the owners of the vehicles sell them, they must inform the Campsite management by post or email, enclosing a copy of the new holder’s identity document, as well as of the contract of sale and of all the vehicle documentation corresponding to the new legal situation.

3. In the event of the sale of the parked vehicle, the Campsite management always reserves the right to enter into another contract with the new holder of the vehicle or, alternatively, to invite them, by verifiable means, to remove the vehicle within a maximum of fifteen days, upon payment of any outstanding rates.

Thirteenth. – Surveillance and security measures

The Campsite has the necessary preventive measures in place for the surveillance at all times of the vehicles left in the car park. The Campsite also has insurance against damage to doors and windows caused by vandalism or attempted theft.

However, the Campsite accepts no liability for damage caused by persons or causes unrelated to the Campsite, nor for any thefts or robberies that may occur; the customer must therefore have their own insurance to cover them in such cases.

In any event, it is the customers’ responsibility to ensure that no valuables are left inside the vehicles; any thefts or robberies that may occur will not be the Campsite’s responsibility. Customers will be required to take out their own insurance covering any damage from theft inside the vehicles that may occasionally occur, despite the surveillance measures provided by the Campsite.

Fourteenth. – Consequences of non-payment of parking space rates

In the event of non-payment of parking space rates for more than 30 days, the following procedure will apply:

The owner will be expressly required, by verifiable means, to remove the vehicle within a maximum of fifteen days, and will be informed that the contract is terminated for non-payment; for that purpose, the owner must pay the outstanding rates, the costs of the demand and compensation for damages equal to twice the current daily rate for each day the vehicle remains at the Campsite, in addition to the current rate for each day the vehicle remains at the Campsite without being removed by the owner.
If the owner fails to do so, the vehicle will be placed outside the car park, within the Campsite premises, and the surveillance conditions initially established will therefore no longer apply.
If more than twelve months elapse from the demand without the owner showing any interest, the vehicle will reasonably be presumed to have been abandoned; it will then be regarded as municipal solid waste and dealt with as appropriate under environmental regulations, or it may be towed to the Municipal Vehicle Pound, at the Campsite’s discretion.
The costs arising from the eviction of the vehicle from the car park will be borne by the holder of the vehicle, who must pay them or guarantee their payment as a precondition for the return of the vehicle.
The costs arising from the treatment of the vehicle in accordance with environmental regulations or from its towing to the Municipal Vehicle Pound will also be borne by the holder of the vehicle.
The removal of the vehicle by its holder will not extinguish the debt: the customer must pay the outstanding debt and the costs incurred by the Campsite.
Nor will the debt be extinguished if, owing to the customer’s inaction, the Campsite has acted in accordance with this provision; accordingly, the holder of the vehicle must pay the corresponding rate and the compensation for damages until the vehicle is no longer anywhere within the Campsite complex.

This action will not give rise to any right to compensation for the customer.

Chapter 3. Final provisions

Fifteenth. – Express submission to the Camping Rules

By the mere fact of registering at the Campsite, customers declare that they are aware of, agree to and undertake to comply with these Camping Rules, as well as any specific instructions issued by the Campsite management for their implementation and enforcement.

Sixteenth. – Breach of the provisions contained in these Camping Rules. Compensation for damages if the customer refuses to leave the Campsite

Breach by the customer or user of any of the provisions contained in these Camping Rules will be grounds for termination of the contract, at the discretion of the Campsite management; accordingly, upon such termination, the customer must voluntarily leave the Campsite complex, without any right to a refund, reimbursement or reduction of any amount or rate paid or payable.

Termination of the contract will not entail any compensation for the customer.

Furthermore, the customer will remain liable for the stay and the services enjoyed, and must pay the amount due for them to the Campsite.

If the customer or user refuses, when required to do so by the Campsite, whether verbally or in writing, to leave the complex of their own accord, they must pay, in addition to the current daily rate, compensation for damages equal to twice the current daily rate for each day they remain at the Campsite, until they have completely vacated it.

This compensation and the obligation to pay the daily rate while they remain at the Campsite do not imply acceptance by the Campsite, nor a new contract, nor any right for the customer, who, upon termination of the contract for breach of these rules, must leave the Campsite immediately, having settled any outstanding debts.

Termination of the contract and departure from the Campsite do not extinguish the debt, so the customer must pay the rates corresponding to the stay and the services enjoyed until they have completely vacated the Campsite.

Seventeenth. – A) Abandonment of movable property. B) Parking or leaving vehicles standing in places not intended for that purpose, doing so incorrectly, or on pitches or in parking spaces that have not been contracted. C) Refusal to leave the Campsite when required to do so by the management or upon the end of the contracted stay

A) Abandonment of items, objects, belongings, cars, caravans or any other movable property. Dismantling and storage.

The customer is obliged to leave the Campsite once the contracted stay has ended, with all their belongings, leaving the pitch vacant and in the same condition in which they found it; therefore, if the customer departs, leaving movable property in the Campsite complex once the contracted stay has ended, the Campsite management will dismantle and store it.

Likewise, if the customer does not vacate the pitch once their stay has ended, the Campsite management will dismantle and store the customer’s property. If, while the customer is at the Campsite, the management has had to dismantle their movable property after the end of the stay because the customer failed to do so, and the customer refuses to accept the return of their belongings or to remove the caravan or vehicle, the Campsite management will place the customer’s belongings and items in storage and move the vehicle (car, caravan or motorhome) to another location within the Campsite, outside the guarded area, in order to free the pitch for use.

The storage will be carried out with a view to maintaining and preserving the goods in good condition as far as possible and depending on the means available to the Campsite, and may take place in areas without video surveillance. Accordingly, the Campsite management may order the camping equipment or any other movable property (including vehicles, caravans, etc.) to be moved to a new location outside the guarded area of the premises, in order to leave the pitch vacant and clear for use.

The Campsite will keep customers’ property in storage for a maximum period of 30 calendar days; once this period has elapsed without any word from the customer, the property will be deemed abandoned for all purposes, and the Campsite management will dispose of it as it sees fit.

To that end, a prior demand will be sent to the customer, granting them a period of 15 days to remove their property and, if they fail to act, the following procedure will apply: the property will be regarded as municipal solid waste and dealt with as permitted by the regulations in force or, in the case of vehicles (cars, motorbikes, motorhomes or caravans), towed to the Municipal Vehicle Pound, at the Campsite’s discretion.

All costs incurred for this purpose will be borne by the customer.

A demand sent to the customer’s address as recorded in the Campsite’s register will be deemed validly made and sufficient for carrying out the above actions, even if the customer has not signed for receipt of the demand.

The provisions of this section will not give rise to any right to compensation for the customer.

No property will be returned to the customer unless they are up to date with the payment of their debts.

B) Parking vehicles or leaving them standing (cars, motorbikes, scooters, bicycles, motor scooters, etc.) in places not intended for that purpose, doing so incorrectly, or on pitches or in parking spaces that have not been contracted.

If the customer leaves their vehicle (car, motorbike, scooter, bicycle, motor scooter, etc.) incorrectly parked — that is, if they park it on the road or outside the areas designated for that purpose, incorrectly (for example, encroaching on the road or without leaving the required 30 cm clear) or on a pitch or in a parking space other than the one contracted, even if it is empty — they must pay an extra supplement of €20 for each day the vehicle has been parked in that place, without any need for prior notice from the Campsite. The customer must remove the vehicle as soon as the Campsite requires them to do so.

Payment of the extra supplement by the customer does not imply any acceptance by the Campsite; the vehicle may not remain incorrectly parked, and the customer must therefore in all cases remove it from where it is.

The Campsite may refuse the vehicle access to the premises for the entire stay without any need for prior notice to the customer.

The Campsite may also call a tow truck to remove the vehicle from where it is parked, and the customer will bear the costs of the removal, which they must pay to the Campsite.

See provisions Third and Seventh.

C) Failure to leave the Campsite once the contracted stay has ended or when required to do so by the management.

If the customer does not leave the Campsite complex once the contracted stay has ended, or refuses to do so when required by the Campsite, verbally or in writing, they must pay the Campsite, in addition to the current daily rate, compensation for damages equal to twice the current daily rate, until they leave the Campsite.

They may also be reported or sued, as appropriate, before the competent authority.

Payment of the current daily rate and of the compensation will under no circumstances imply acceptance by the Campsite, nor a new contract, nor any right for the customer.

Eighteenth. – Failure to pay the rates or any contracted service or utility

The customer’s failure to pay the agreed rates or the contracted utilities or services will be grounds for termination of the contract, at the Campsite’s discretion, and the customer must leave the Campsite voluntarily, paying the outstanding debt.

If the customer refuses to leave the Campsite, they must pay, in addition to the current daily rate, compensation for damages equal to twice the current daily rate, until they leave the Campsite.

Nineteenth. – List of annexes

ANNEX I: Price list for the removal of furniture or belongings.
ANNEX II: Cases of sale, transfer, subletting or change of holder or user of the caravan.
ANNEX III: Charges for the removal of waste or bags left in places not intended for that purpose or outside the corresponding receptacles (bins).

Twentieth. – Costs of formal demands and legal costs

If, once the contracted stay has ended, the customer remains in the Campsite complex, they will be verbally required to vacate it. If they fail to do so, the Campsite will require them, by verifiable means, to leave it.

The costs of the verifiable formal demand will be passed on to the customer, who must pay them.

If, despite the verifiable formal demand, the customer refuses to leave the complex, the Campsite will file the corresponding complaint or bring the corresponding claim before the competent judicial authority.

The fees of the lawyer and of the court agent (procurador), and any other costs entailed by the legal proceedings, will be borne by the customer.

Twenty-first. – Dispute resolution

If a disagreement arises regarding the use of the Campsite’s facilities or services, please contact reception first: most matters are resolved there and then. Official complaint forms («hojas de reclamaciones») are available to you at reception.

You may also refer the dispute to consumer arbitration, which is free of charge and does not require a lawyer.

In court proceedings, jurisdiction will lie with the courts and tribunals determined by the legislation in force. Where you act as a consumer, the court of the place where you live or that of the place of performance of the contract will have jurisdiction, at your choice.

These rules are published in Spanish, English, German, Dutch and French. In the event of any discrepancy between versions, the Spanish version shall prevail.

Benidorm, 29 September 2026.

The Campsite Management

Annex I: Price list for the removal of furniture or belongings and charges for the collection of waste or bags left in places not intended for that purpose

Mattresses, rugs and similar items: €50 per item.
Small household appliances weighing less than 2 kg: €20 per item (please notify us in advance for free collection).
Large household appliances with liquid refrigerant components: €150.
Washing machines and tumble dryers: €50 (please notify us in advance for free collection).
Belongings of up to 5 kg: €10 per item.
Small belongings weighing between 5 and 25 kg: €25 per item.
Belongings weighing more than 25 kg or of large size: €75 per item.

Annex II: Cases of sale, transfer, subletting or change of holder or user of the caravan

It is PROHIBITED to sell or to carry out any kind of legal transaction within the Campsite complex. Accordingly, the sale, transfer, subletting or change of holder or user of caravans within the Campsite is prohibited.

The contractual relationship is established between the holder identified at the time of check-in at the Campsite complex (which includes the vehicle or caravan with which they check in) and the Campsite itself; therefore, any sale, transfer, subletting or change of holder or user of any caravan that is located within the Campsite complex or has a contracted stay there will require the express consent of the Campsite management, which will entail a new check-in at reception with the details of the new holder, the corresponding duration (days of stay) and payment of the current rates.

In the event of failure to comply with the above, the Campsite management may automatically terminate the existing contract with the holder, in which case the caravan and its occupant must leave the Campsite, and the new holder or user of the caravan must complete a new check-in as set out in the previous paragraph.

Under no circumstances may the new holder demand that the rates enjoyed by the previous holder be applied to them, as the applicable rates are those in force at the time of arrival and check-in at the establishment’s reception.

A change of holder or user of the caravan will under no circumstances mean that the holder ceases to be a debtor in the event of non-payment: the holder recorded at check-in will continue to owe the contracted stay if they have not paid for it, as the sale, transfer, etc. of the caravan does not mean that the contract ceases to be in force; therefore, the camper (the original holder recorded in the check-in details) will not be released from their obligations towards the Campsite until the Campsite gives its express consent to the change of holder.

Any cost arising from carrying out any legal transaction within the Campsite will be borne by the caravan holder (seller).

Under no circumstances will the contract that the previous holder had with the Campsite be deemed assigned to the new holder of the caravan. The new holder must enter into a new contract at the current price and complete a check-in with their identification details, in accordance with all of the above.

The sale or transfer of caravans will require the prior consent of the Campsite management. If the Campsite management authorises the sale of a caravan, it will be listed in the Sales Book kept at reception. The costs of processing the sale will be those agreed with the Campsite and will be borne by the seller. In all cases, the seller must also pay the Campsite 15% of the sale price of the caravan, providing proof of the actual price, with a minimum of €500, which the seller will pay the Campsite if the amount resulting from applying that 15% to the sale price is lower.

In addition to the above commission, processing the sale entails a sales service fee, payable in advance, the amount of which is communicated to the seller before the process begins and which varies according to the promotional services contracted (photographs, video and publication on the sales portal).

Annex III: Charges for the removal of waste or bags left in places not intended for that purpose or outside the corresponding receptacles (bins)

Scrap metal in general: €50.
Glass, windows, doors, etc.: €100.
Rubble from flooring, Euro pallets, wood, paving, etc.: €200.
Tyres: €300.
Abandoned propane or butane cylinders: €500 penalty.