CHAPTER 1.- GENERAL PROVISIONS
One. – Nature and purpose of the internal rules.
This document contains the internal rules of the Benisol Campsite in Benidorm (hereinafter the campsite), with the aim of establishing the regulation of the use of the services and facilities in accordance with the provisions of articles 5.2.b) and 37.1 of Decree 10/2021, of 22 January, of the Consell, approving the Regulations governing tourist accommodation in the Valencian Community.
As established in the aforementioned articles, these rules must be complied with by all customers and/or users during their stay in the campsite complex and/or when they have contracted a service with the campsite.
Likewise, article 37.1 of Decree 10/2021 states that: “Failure to comply with these rules that may alter the normal coexistence, or put at risk the safety or physical integrity of other customers or staff of the establishment, will be sufficient cause for the termination of the accommodation contract and eviction from the establishment”.
Second. – Facilities and services of the campsite.
1.- The campsite is equipped with the facilities and services in accordance with the 3 * category determined in the aforementioned Decree 10/2021, of 22nd January of the Consell.
Likewise, the campsite has the prevention, protection and safety measures and installations for cases of fire, flooding or other emergencies provided for in the sectorial regulations in force.
2.- At the main entrance there is an information plaque with the type of establishment and the category of the campsite, as well as a general plan of the location of the emergency exits and evacuation routes to safe areas, as well as the signposting of the fire protection systems referred to in the regulations governing tourist accommodation in the Valencian Community.
3.- Any service provided by the campsite that is not required by the tourist regulations of the Valencian Community is voluntary and may therefore be partially or totally suspended at the discretion of the campsite management.
Three. – General obligations of campers and specific prohibitions.
1.- The obligations of the users/clients of the campsite are the following:
- Comply with these rules of internal regulations and the provisions established in Decree 10/2021, of 22 January, of the Consell, approving the Regulations governing tourist accommodation in the Comunitat Valenciana.
- To pay in full for the stay contracted at the time of check-in at the campsite reception (or at the time of booking), as well as for any service that they intend to use, all in accordance with the current rates and conditions established by the campsite management.
- Comply with all rules, regulations or internal guidelines established by the campsite management for the rest and comfort of campers and the proper functioning of the facilities and all services, without exception.
- Register on entering the campsite, with all your details and handing over the documentation required by the campsite, and access to the campsite complex is forbidden to any person who is not registered.
- Wear the bracelet with chip (RFID) or carry the card/key ring with chip (RFID) provided by the campsite at all times during your stay. This bracelet/card/key ring with chip is personal and non-transferable, and the customer is responsible for it throughout their stay. This chip is what gives the customer access to the campsite and its facilities.
- Place the card provided by the campsite for the vehicle in a visible area of the vehicle.
- Use the services in accordance with their nature, as well as respecting the existing facilities and vegetation.
- Comply at all times with the social norms of courtesy and good coexistence.
- Communicate to the campsite management any cases of contagious diseases, as well as any risk or emergency situation.
- Collect waste/garbage in closed bags and deposit them in the containers provided for this purpose and at the times established for this purpose.
- The timetable for depositing rubbish in the containers is from 12.00 to 22.00 hours, and it is forbidden to deposit rubbish/garbage in any case from 22.00 to 12.00 hours.
- In the case of furniture or belongings, such as mattresses, furniture, household appliances, bicycles, scooters, parts of any kind, etc., regardless of their weight and/or volume, it is forbidden to deposit them in the containers, which are intended exclusively for waste/garbage.
- In case of non-compliance with the above, the user/client who has deposited an object (furniture, household appliance, mattress, etc.) in any area of the campsite, must pay the campsite the price of removal according to the Price List detailed in ANNEX I, since the campsite has video surveillance devices to know the identity of the offender.
- Non-payment of the withdrawal fee shall be cause for expulsion from the campsite at the discretion of the campsite management, without refund of any fees or amounts already paid by the user and without prejudice to the claim for the price of withdrawal of the object, for which the user shall remain liable.
- To leave the campsite with all their belongings at the end of the contracted stay, leaving the pitch in the same condition as at the time of occupation.
- In the event of wishing to dispose of furniture or belongings, such as mattresses, furniture, electrical appliances, parts of any kind, bicycles, scooters, etc., the campsite user must notify this fact and request permission from the campsite management. These objects must be removed by the campsite management or the company or person designated by them, for which the user must pay the amount detailed in the Price List for removal of furniture or belongings, which is attached at the end of these internal rules as APPENDIX I. The amount must be paid by the user prior to the removal of the object by the campsite management.
If the user does not wish to pay this amount, he/she must contact a removal company at his/her own expense.
- To personally adopt at all times the necessary precautions for the security of their belongings, the campsite not being responsible for theft, damage or theft that may eventually occur for reasons outside the facilities or services owned by the campsite.
- To request permission from the campsite management to carry out any work and/or refurbishment on the user’s caravan, as well as on the campsite plot where it is located. Failure to comply with this request for authorisation or the carrying out of these works or reforms without the consent of the campsite management will result in the expulsion of the user from the campsite, without refund of the fees or amounts that the user has already paid and without the right to any compensation whatsoever.
- Respect the established rest hours. Thus, from midnight to 7 a.m., total silence must be maintained, and motor vehicles will not be allowed to circulate. The main gate will be kept closed during these hours. It will only be opened exceptionally for sanitary services.
- Keep the plot of land occupied in a perfect state of cleanliness, order and conservation.
2. – It is specifically PROHIBITED to engage in the following conduct:
- Disturb the rest of campers throughout the day, with any sound or type of material or sound activity, so the use of headphones is recommended.
The provisions of the Municipal Ordinance for the protection against noise pollution and vibrations of Benidorm Town Council shall apply from 7.00 to 24.00 hours.
Thus, it is forbidden to use stereos, televisions and any other sound media, as well as to shout or hold conversations, all at a volume (of more than 35 decibels) that infringes the provisions of this Ordinance.
In any case, absolute silence is established throughout the campsite complex from 24.00 to 7.00 hours.
- The practice of games, sports or activities in general outside the areas set aside for this purpose and outside the hours set aside for this purpose.
- The opening hours for games, sports or activities in the designated areas are from 10.00 to 21.00 hours.
- It is expressly forbidden to build open fires on the ground, although the use of butane gas cookers or charcoal barbecues on a tripod is exclusively authorised, for which the user must always adopt the maximum preventive and safety measures established, being responsible for any harm or damage caused.
- Possession or use of any type of weapon.
- Abandoning or depositing waste (either loose or in bags of any kind) outside the containers intended for this purpose.
- Infringement of this prohibition will mean that the customer will be charged for the cost incurred by the campsite for the removal of these bags or waste. à SEE APPENDIX III, which establishes the costs for the removal of waste or bags deposited in places not intended for this purpose and/or outside the corresponding containers, which will be charged to the customer.
- In the event of refusal by the customer to pay these costs, the campsite may expel the customer from the campsite, without the right to a refund and without the right to compensation.
- Access to the site by unauthorised or unregistered persons. In case of infringement, the stay as unregistered will be charged per person double the daily stay from the beginning of the stay on the registered pitch.
- Hang clothes in unauthorised places.
- In accordance with article 37.3 of Decree 10/2021, it is expressly forbidden for customers to install on the pitches elements that do not correspond to the temporary, proper and habitual use of the stay on the campsites or elements that damage the tourist image of the establishment. Specifically, it shall not be possible to install floors, fences, sinks, electrical appliances or any other element which, due to its installation, transmits an image of permanence in the campsite, and its installation by the client shall constitute sufficient cause for the termination of the contract, whatever its modality, without the right to any compensation whatsoever. Said cause for termination may be exercised after warning the user and in the event of his or her refusal to remove what has been installed.
- Misuse of sanitary facilities, washbasins and sinks, the indoor ones being for personal use and the outdoor ones for washing clothes and dishes.
- Wasteful use of water resources.
- Smoking in the entire campsite complex. Smoking is only allowed in the areas designated for this purpose, which are those with ashtrays. In the event that the user smokes in an area not designated for this purpose, such as the swimming pool, the user will be warned once to cease the offence, and if he/she does not cease, he/she will be banned from that area.
- Dumping of chemical toilet waste in unauthorised areas.
- Parking or parking vehicles on other plots or outside the areas provided for this purpose. Vehicles may not be parked on other plots, even if they are empty.
- Washing vehicles on streets or allotments or in unauthorised areas.
- Selling or carrying out any type of business within the campsite complex. It is forbidden to sell/transfer/sublet/change of owner or user of caravans within the campsite.
- Any sale/transfer/subletting/change of owner or user of any caravans that are within the campsite complex and/or have a contracted stay in the campsite, will require the express consent of the campsite management, which will involve a new entry record at the campsite reception with the details of the new owner, the corresponding duration and with the payment of the current rates.
- In the event of non-compliance, if the campsite decides not to accept a new owner, the current contract will remain in force with the registered owner, and the campsite will be responsible for all the costs incurred until the aforementioned owner is terminated or expelled from the campsite.
- Under no circumstances may the new owner demand payment of the rates enjoyed by the previous owner, as the rates to be applied are those in force at the time of entry and check-in at the reception of the establishment.
- SEE MORE DETAILED ANNEX II for cases of sale/transfer/sub-lease/change of owner or user of the caravan.
- Transferring and/or lending the chip (card/badge/key ring) to another person or copying it. Failure to comply with this prohibition will result in the Customer paying a penalty of €3,000, automatically terminating the stay, with the Customer having to leave the campsite immediately, without the right to any refund or compensation of any kind.
- Exceeding the maximum occupancy capacity of the plots, which is 6 people, including visitors. The maximum occupancy capacity of each specific accommodation may not be exceeded.
Likewise, the actions listed in art. 37.2 of Decree 10/2021 are prohibited.
3.- Campers who do not comply with the aforementioned obligations or who carry out the aforementioned prohibited actions may first be warned and must pay the corresponding amounts/costs/prices according to the breached rule and, if they persist, they will be invited by the management to leave the campsite, without the right to a refund of fees or amounts paid, nor the right to any compensation, and they must also pay the costs that have been incurred by the campsite due to the breached rule. In addition, they will continue to be liable for the corresponding fees for the stay enjoyed and not paid and for the services they have contracted, so they will have to pay the campsite the outstanding debt in its entirety.
The campsite is not obliged to give a first warning, and may terminate the contract if the customer fails to comply with any of the obligations or prohibitions established in these regulations, and invite the camper to leave the campsite.
In the event that the client refuses to leave the campsite voluntarily, he/she will be reliably requested to vacate the complex, and if he/she still persists in his/her actions, the corresponding complaint will be filed with the competent authority.
In no case shall the payment of charges/fees/prices paid by the customer in the event of non-compliance with a rule imply that the customer’s action is validated, so that the customer must at all times comply with these house rules, pay the corresponding amount in the event of non-compliance and cease the infringement of the rule.
4.- The campsite may limit access to the campsite:
- When the number of places available has been filled.
- Persons displaying violent or aggressive attitudes, carrying weapons or objects that can be used as weapons, wearing clothes or symbols inciting to violence, racism or xenophobia, or showing signs of having consumed prohibited substances.
The campsite may request the assistance of law enforcement officers to evict from the establishment persons who do not comply with the usual rules of social coexistence and to prevent access to those who wish to enter for purposes other than the peaceful enjoyment of the service provided or the activity being carried out, in accordance with article 5.2.c) of Decree 10/2021.
Four. – Admission and check-in at reception. Duration of stay.
1.- In order to contract a stay, users must register at the reception located at the main entrance, where they will be attended by suitable staff, who will provide them with all the information they need about the services, opening hours, prices and other matters of interest relating to the operation of the campsite. All persons intending to use the campsite must identify themselves with a valid identity document with photograph.
The duration of the stay at the campsite may not, under any circumstances, exceed one year, regardless of the type of contract, in accordance with article 50.10 of Decree 10/2021. Therefore, under no circumstances may the stay be extended beyond this period, nor may the contract be automatically renewed, and therefore, once the agreed length of stay has been completed and, in any case, the maximum length of stay established by the Decree (no more than one year) has been completed, the user must leave the campsite.
3.- Visitors must register at the campsite reception desk and pay the corresponding fee. Likewise, they will be obliged to comply with the regulations contained in these internal rules. In the same way, visitors must leave the campsite before the time limit set by the management, i.e., visitors may not leave the campsite after 22.00 hours, and may not stay overnight, unless they expressly register and pay the current price for accommodation at the reception.
4.- Clients must prove their identity with the documentation that, in the opinion of the campsite management, is sufficient, and must authorise with their signature the documents necessary to register their stay.
5.- Minors will not be admitted unless accompanied by adults who are expressly responsible for the conduct of minors.
6.- At the entrance of the clients, they will be given a card that they must sign, which will contain the prices in force at the time of entering the campsite that they must pay for their stay, broken down by concepts, the number of the assigned pitch, the date of arrival and the expected date of departure. They will also be given a map showing the location of fire extinguishers or fire hydrants, evacuation exits and instructions in the event of an emergency.
7.- Also, at the entrance, the client will be given a bracelet/key ring/card with CHIP (RFID), personal and non-transferable, which they must wear or carry with them throughout their stay, which will contain the identification details of the client, their vehicle and the assigned pitch. The aforementioned chip has a prepaid function that must be topped up with money at reception in order to use the facilities and services that accept the chip (Bar-Chiringuito, showers, sink/washing room…).
On arrival, the customer must pay a deposit of 5 €, of which 2 € will be a deposit for the chip and 3 € to spend on the services and facilities of the campsite. At the end of the stay, the customer must return the chip in perfect condition, and the campsite will return the deposit and the unused balance to the customer. The customer will not be refunded any amount if the chip is not returned.
The Customer is responsible for the use of the chip, as well as for its loss, theft and/or misplacement, and assumes the charges in case of money spent in these cases as well as for misuse of the chip, exempting the Camping from any responsibility.
In addition, a card for the vehicle will be given to the customer, which must be placed in a visible place in the vehicle.
8.- The campsite management reserves the right of admission, under the terms and within the limits established by law and regulations.
9.- The clients of the campsite have at their disposal in the reception of the campsite complaint forms to be used in the case of complaints or suggestions for improvement in the use of the facilities.
10.- By signing the entry register, the user/client expressly accepts the rules established in this document and the consequences of non-compliance.
11.- The Camping is not responsible in case of loss, theft or misplacement of the chip or in case of money spent by mistake or misuse of the same.
12.- The maximum total time of use of any hot water supply (showers, sinks, etc.) included in the rate is 5 minutes per day and person, not cumulative. More hot water time can be purchased by recharging the prepaid chip on the bracelet/key fob/card at the campsite reception.
When contracting the BeniGO package, the maximum hot water time is 7 minutes per person per day, and when contracting the BeniMAX package, the maximum hot water time is 10 minutes per person per day.
The hot water will be used by means of the chip provided to the customer (bracelet, card, key fob), so that once the minutes included in the tariff have been used up, the customer will be charged for hot water at a rate of 15 euro cents per minute (0.15 €/min.) per person. The Customer must ensure that the chip is recharged if he/she wishes to have more hot water, otherwise he/she will not be able to use the hot water once the included minutes have been used up.
Fifth. – Camping prices. Loan of utensils/objects.
1.- The current rates will be displayed on the campsite’s website: www.campingbenisol.com
2.- The rates (prices) to be paid by the clients will be those in force at the time of their registration at the campsite or the booking of their stay. Under no circumstances may the client demand a lower rate, as the rate to be applied in any case will be that in force at the time of contracting, either when registering at the campsite or when booking a stay at the campsite.
3.- The current rates (prices) will be updated according to occupancy, the season, the season or any other criteria that the campsite management deems appropriate, so that, once the stay contracted by the client has ended, if he/she wishes to contract a further stay, he/she must pay the prices in force at the time of contracting, and may not demand, under any circumstances, that the prices paid for the previous stay or by other clients be applied.
4.- The prices (rates) will be applied per day according to the number of overnight stays, ending the day at 12.00 noon. However, departure times may be extended depending on the availability of the campsite, subject to payment of an additional supplement (fee) to be consulted at the campsite reception. In any case, departure later than 12.00 hours will require authorisation from the campsite and payment of the additional fee.
5.- The payment of the occupation will be made in advance for the duration of the entire contracted stay, so that the client/user will pay the full amount of the stay at the time of check-in at the reception. Exceptionally, according to the campsite’s internal criteria, and provided there is prior written agreement, it may be agreed that payment will be made monthly in advance, between the 1st and 3rd of each month, or for specific periods depending on the contracted stay.
6.- Services, supplies (e.g. electricity or water) or supplements for which there is no provision expressly stating that they are included shall not be understood to be included in the tariffs to be paid by customers.
7. – The loan of utensils or objects, such as extension cords, plugs, etc. will require the customer to pay a supplement of €0.50 per day and a deposit of €50 for each object/utensil/item loaned. The deposit will be returned to the client when the borrowed object is returned. The customer must ask at reception if the campsite has the specific item/object/utensil that he/she wishes to borrow.
8. – The current rates must be paid by the customer until he/she vacates the campsite, so that if after the end of the stay (the contracted days), the customer remains at the campsite without having contracted and paid for a further stay, he/she will continue to be liable for the days enjoyed until the complete vacating of the campsite at the current rate.
In addition, he/she shall pay the campsite a damage compensation of double the current daily rate to be paid to the campsite until complete eviction.
The customer remains liable for the stay and services enjoyed and not paid for, even if he/she leaves the campsite complex, until full payment has been made.
Under no circumstances shall the fact that the customer remains in the campsite complex once the contracted stay has ended imply a tacit acceptance by the campsite, nor shall it be considered as a contract, verbal or otherwise, nor shall it imply any right whatsoever in favour of the customer. So that, once the stay is over, the customer must leave the campsite with their belongings, leaving the pitch free and in the same state in which they found it, being up to date with the payment of the entire stay and the contracted services, as well as any other expense or amount that must be paid, and if they wish to stay longer at the campsite, they must contract more days of stay, according to the availability of the campsite.
9.- The prolongation of the enjoyment of the contracted services for a longer period of time than initially agreed will always be subject to mutual agreement between the campsite and the client. When the latter does not leave the campsite on the day set for departure, and there is no agreement to extend their stay, the establishment may dispose of the pitch, as provided for in article 12.5 of Decree 10/2021, for which it will proceed to dismantle and deliver the movable property owned by the customer to the latter, the campsite not being responsible for any damage that the dismantling may cause, since it is the customer’s obligation to leave the campsite with their belongings once their stay is over.
The dismantling costs incurred by the campsite will be charged to the customer, who must pay them to the campsite. In any case, the minimum amount to be paid by the customer for dismantling costs is €200.
10. – If the customer is not in the campsite once his stay is over, having left his belongings or vehicles inside the campsite, or being in the campsite refuses to accept the delivery of his belongings dismantled by the campsite and to remove his vehicles, the management of the company will proceed to store the belongings and elements owned by the customer and to leave the vehicle (car, caravan or motorhome) in another place of the campsite, outside the guarded enclosure, in order to leave the pitch or parking space free for his use.
This storage shall be carried out in such a way as to ensure the maintenance and good conservation of the goods as far as possible and according to the means available to the campsite, and may be carried out in areas without video surveillance.
In this case, in addition to the dismantling costs, the customer must pay €10 for each day and for each item that remains stored on the campsite until its complete removal by the customer, with a minimum storage fee of €50 to be paid by the customer if the resulting amount is lower than this limit.
11.- Reservations contracted through the website www.campingbenisol.com have no additional charge for the Client, but if the Client makes the reservation by telephone, social networks, WhatsApp, email, at reception or by any other method other than through the booking engine of the website, an extra charge of 5 € will be applied.
Sixth. – Occupation of the plots and their modalities.
1.- The camping units or pitches may be occupied for short or long stays. For the purposes of these rules, short-stay occupation is defined as occupation lasting less than 30 days, and long-stay occupation is defined as occupation lasting more than or equal to 30 days.
The duration of the contract for occupation of the plot or facility may not exceed one year, in accordance with Decree 10/2021, of 22 January, of the Valencian Council, approving the Regulations governing tourist accommodation in the Valencian Community, and therefore there is no right to automatic renewal of the contract.
In the event that the user wishes to contract more days of stay, a new contract must be agreed with the campsite, according to its availability and at current rates, provided that the maximum duration previously established is not exceeded, in accordance with Decree 10/2021, so that in no case will automatic renewal be applicable.
Thus, a contract signed on 1 January of the year in force must in any case end on 31 December of the same year, with no automatic renewal in any case, as the limit is established by law (Decree 10/2021 of the Comunitat Valenciana).
2.- Each pitch or camping unit is the space of land destined for the location of a mobile shelter in any case, as well as to allow the parking of a vehicle in the case that its space allows it. Only one vehicle per contract is allowed. Additional vehicles are allowed in the adjoining car parks for a fee.
3.- The installation of tents, caravans and other vehicles on the assigned plots will be carried out during the hours established by the campsite management and always respecting the obligations and prohibitions established in the present regulations.
4.- Changes of pitch must be expressly authorised by the campsite management.
5.- Long stay camping includes the occupation of a maximum of two people, plus a vehicle and a caravan, or two people plus a caravan.
6.- At the time of contracting the long stay, the two people who are going to appear in the contract as owners will be identified, presenting the documents required for this purpose by the campsite management.
Likewise, at the time of contracting the long stay, the campsite management must be informed of the identification of the descendants (children or grandchildren) who may be authorised to occupy the pitch in substitution of the owners in the absence of the latter, whose stay will be considered included in the rate exclusively for a period of no more than 90 days. In other words, descendants may be considered as substitutes for the contract holders for a maximum of 90 days, in the absence of the contract holders and provided that the latter have informed the campsite management of the identification of these descendants at the time of contracting the long stay. Once this substitution option has been used, it cannot be used again, even if it has been less than 90 days.
In all other cases of parental or any other type of relationship, or when occupancy will exceed the number of two persons included in the long-stay rate, campers must pay the corresponding rates in force per person per day. Therefore, campers occupying long-stay caravans, but who do not appear as owners of the caravan or are not identified on the list of parental relationships of the caravan owner, must register at the campsite reception desk, paying the current rate per person per day, and must be accompanied by the owner of the caravan at all times.
If the campsite becomes aware that the caravan has been sublet without prior authorisation, it will terminate the contract with the registered owner of the caravan on the campsite, without the right to reimbursement, refund or compensation of any kind, and both the registered owner and the person who has sublet the caravan to the owner of the caravan will have to leave the campsite.
If the new occupant of the caravan wishes to stay at the campsite, he/she must make a new contract with the campsite, giving his/her identification details and paying the current rates for the stay he/she wishes to contract. SEE APPENDIX II.
7.- In the case of stays of more than 180 days, the client must have a third party insurance policy issued for the caravan. This insurance must be delivered to the campsite at the time of check-in or within a maximum period of 30 calendar days after check-in. It must also be handed over with the signature of each new contract. This insurance must cover the entire duration of the stay, so that if the stay is extended, the insurance must be extended and handed over to the campsite management. Each new contract will require third party insurance issued for the caravan to be delivered in accordance with the above.
In case of non-compliance with the above, i.e. in case of not having insurance or not delivering the insurance within a maximum period of 30 days, the contract will be automatically terminated and the owner/user/customer will be expelled from the campsite, without the right to a refund or any compensation whatsoever.
Likewise, for stays of more than 180 days, the owner of the caravan/camper/user must have a gas supply contract from an authorised official company, such as CEPSA or REPSOL, and pass the corresponding inspections. This contract must have the same duration as the contracted stay at the campsite and must be handed over to the campsite management at the time of check-in or within a maximum period of 30 calendar days from said check-in. It must also be handed in with the signature of each new contract.
In case of non-compliance with the above, i.e. in case of not having a gas contract or not delivering it to the campsite management within a maximum period of 30 days, the contract with the campsite will be automatically terminated and the owner/user/customer will be expelled from the campsite, without the right to a refund or compensation of any kind.
Seventh. – Circulation and parking of vehicles inside the site.
In general, it is recommended to use vehicles as little as possible within the campsite grounds. In any case, the maximum speed is limited to 10 km/hour on the entire site.
The user of the vehicle will be verbally warned not to drive on the campsite and if he/she persists in such use, the vehicle’s access to the campsite complex will be restricted for the entire duration of the stay, without the right to a refund, reduction of the rate or any compensation whatsoever.
All roads in the campsite are one-way, counter-clockwise.
From midnight onwards, motor vehicles are not allowed to enter and leave the car park, so customers must enter the car park on foot and in silence. From midnight to 8 a.m., vehicles may not leave the car park.
For this purpose, there is a paid outdoor car park at the entrance to the campsite, from which guests can access the site on foot.
If guests plan to leave the hotel after 24.00 hours, they must leave their vehicles parked in the outside paid car park beforehand.
Under no circumstances is it permitted to drive any kind of vehicle within the campsite grounds for sporting or practice purposes.
Eighth. – Pets (additional fee/price list).
1.- The admission of pets is optional and entails the payment of the corresponding additional fee. In the event of being admitted by the campsite management, their owners must comply with the specific provisions established for this purpose, especially with regard to potentially dangerous breeds, and in any case it is the responsibility of their owners to possess and have in force the corresponding administrative authorisations and insurance, as well as being responsible for any damage that the animals may cause to the campsite or to the rest of the users.
2.- Animals will be kept on a leash at all times (24 hours a day) and under the control of an adult.
The animals should be walked in the centre of the streets to prevent them from being lightened on their neighbours’ plots.
3.- It is compulsory for owners to collect animal excrement and dispose of it in bags in the containers provided for this purpose.
4.- In the event that the animals cause a nuisance to the clients of the campsite, once the owners have been previously warned, if the nuisance persists, the contract of stay will be cancelled and they will be asked to leave the campsite.
5.- Pets are not included in the contracted stay, so the owners will have to pay an additional fee.
6.- As the admission of animals is optional for the campsite, the admission of a specific animal must be consulted with the campsite management.
7.- Animals will not be admitted without the prior express consent of the campsite management.
8.- The price per pet -from the first pet- is according to the price list.
9.- Failure to comply with any of the provisions contained in this eighth clause will lead to the termination of the contract, without the right to a refund of any amount paid, reduction or compensation whatsoever in favour of the client.
Ninth. – Electrical connections and supply.
The electrical connection must be requested at the time of registration. The user must be provided with a damp-proof hose cable (10A) and an earthed plug.
Consumption may in no case exceed the maximum power granted.
The electricity supply is not included in the current room rates and must be paid for separately by the customer.
Thus, the Client who wishes to have electricity supply (light) on the pitch must request the electricity connection on the day of entry and pay the campsite, prior to the start of the stay, a deposit of a minimum of 3 € for each day of stay contracted. This 3€/day is equivalent to 6kw/day of electricity supply.
Once the deposit paid by the Customer has been consumed, the meter automatically cuts off the electricity supply, so that if the Customer wants to ensure that they have sufficient electricity supply throughout their stay, they can deposit a higher amount per day, given that the 3€/day is a minimum amount.
At the end of the stay (day of departure/check-out), the amount deposited in payment of the electricity supply that the Client has not consumed will be refunded by the same method of payment in which the deposit was made. Please note that, in the case of payment by credit card, the bank may take up to 7 working days after check-out for the refund to be made.
However, the Customer is informed that, in the event of non-payment of any other service, supply and/or supplement contracted or enjoyed by the Customer, the amount deposited for electricity supply not consumed will not be refunded, serving as payment to settle the outstanding debt in the amount that it reaches, with the Customer remaining a debtor for the remainder.
The Customer is responsible for checking his own electricity consumption throughout his stay, as many times as he deems necessary, to ensure that the meter does not cut off his electricity supply due to insufficient deposit.
Likewise, the Client is responsible for the state of the meter and for raising and lowering the electricity supply differential (turning the electricity on/off) throughout their stay, so that they must pay for any expenses and all electricity consumption that occurs during their stay, even if they have not been on the plot that day. Likewise, the Client is responsible in the event of misuse, and must pay for any expenses or consumption produced. It is the Client’s obligation to lower the differential/switch off the electricity and to check that this has been done correctly when he/she wishes there to be no electricity supply on the plot, as well as to make sure that there is no consumption after switching off/disconnection.
The Customer can check their electricity consumption and switch on/off the supply by entering the app.campingbenisol.com page after logging in with the same e-mail address used to book the stay at the Camping.
The campsite is not responsible for the electricity supply, consumption or the meter during the contracted stay. Likewise, the campsite cannot be held responsible in the event of technical faults (lack of connection, blackouts, supply cut-off by the distribution/marketing company, etc.).
The maximum amperage on the plots is 10 A and 16 A in the accommodation (modules, bungalow, etc.).
Tenth. – Use of the swimming pools.
Swimming pool users must at all times respect the instructions of the campsite staff regarding the proper use of the facilities, as well as the avoidance of accidents.
These internal rules include the general regulations in force concerning swimming pools for collective use, as well as the internal rules for users of the swimming pools that may be established by the campsite management.
SMOKING is strictly FORBIDDEN inside the swimming pool facilities. Failure to comply with this rule will result in expulsion from the area.
Eleventh. – Penalties in the event of non-payment.
In the event of non-payment, 30 days after payment is due, the customer must pay the campsite, in addition to the agreed daily rate, half the daily rate for each day of non-payment, as a penalty for non-payment. In other words, the customer must pay the rate due plus half the rate until payment is made up to date.
In the event that the agreed rate is monthly, in the event of non-payment 30 days after the due date, the customer shall pay, in addition to the monthly rate due, half of the current daily rate applicable for each day that the non-payment persists and until the payment is up to date.
This shall apply to any type of contract, including parking.
This penalty does not imply any acceptance of non-payment or late payment by the campsite, nor does it imply any right for the customer, so that the customer must always pay in the manner and within the agreed period.
Likewise, failure to pay at the agreed time shall be cause for termination of the contract, irrespective of the penalty established above.
The mere eviction from the campsite or the contractual termination by the campsite will not imply the extinction of the debt, so that the customer will continue to be liable for the stay enjoyed and/or services contracted, as well as for the penalty stated in this point.
CHAPTER 2.- PARKING OF CARAVANS AND MOBILE HOMES
The provisions of this Chapter shall also apply to the occupation of plots of land, insofar as they do not contravene the provisions laid down in Chapter 1. The provisions of Chapter 1 shall also apply to the contract for the parking/parking of vehicles (cars, caravans and motor caravans), insofar as they do not contravene the provisions laid down in this Chapter.
Twelfth. – Use of the caravan and motorhome parking area.
1.- The temporary occupation of a pitch in the caravan and motorhome parking area will require the signing of a specific rental contract and the payment of the specific rates established by the campsite, which will be paid for months in advance.
The owner of the vehicle must hand over the keys to the campsite management. This delivery authorises the campsite management to move the vehicle if necessary, so that the campsite can carry out maintenance work (cleaning, pruning, etc.) in the pitch or area occupied by the vehicle.
Likewise, the owner of the vehicle must provide a copy of the vehicle’s current insurance policy and proof of payment of its receipt. A copy of the vehicle’s technical inspection card (ITV) must also be submitted.
In addition, the owner of the vehicle must ensure the functioning, safety and cleanliness of the vehicle at least once a year, and pass the corresponding periodic inspections (ITV).
The submission of documentation must be updated periodically, i.e. a copy must be handed in at the reception of the campsite each time the previous documentation is no longer valid or has been modified.
If guests wish to have parking provided by the campsite staff, an additional fee will be charged.
2.- If the owners of the vehicles proceed to sell them, they must inform the management of the campsite by post or e-mail, enclosing a copy of the identity document of the new owner, as well as the contract of sale and all the documentation of the vehicle corresponding to the new legal situation.
3.- In the event of sale of the parked vehicle, the campsite management reserves the right to formalise another contract with the new owner of the vehicle, or alternatively, he/she will be invited in a reliable manner to remove the vehicle within a maximum period of fifteen days, paying the fees that will be pending for this purpose.
Thirteenth. – Surveillance and security measures.
The campsite has the necessary preventive measures for the surveillance of the vehicles in the car park at all times. The campsite is also insured against damage to doors and windows due to vandalism or attempted theft.
However, the campsite is not responsible for any damage caused by persons or causes external to the campsite, nor for theft or robbery that may occur, so the customer must have his own insurance to cover him in these cases.
In any case, it is the responsibility of the clients to prevent valuables from being found inside the vehicles, and the campsite will not be responsible for any theft or robbery that may occur. Customers will be required to take out their own insurance to cover any possible damage caused by theft inside the vehicles that may occur, despite the security measures put in place by the campsite.
Fourteenth. – Consequences of non-payment of parking space fees.
In the event of non-payment of parking space fees for more than 30 days, the following action will be taken:
- The owner will be expressly requested in a reliable manner, informing him/her that the contract is terminated due to non-payment, to remove the vehicle within a maximum period of fifteen days, paying the outstanding rates, the costs of the request and compensation for damages consisting of double the current daily rate for each day that the vehicle remains at the campsite, as well as paying the current rate for each day that the vehicle remains at the campsite without being removed by the owner.
- If the owner fails to do so, the vehicle will be left outside the car park within the campsite grounds, without the surveillance conditions initially established being maintained.
- In the event that more than twelve months have elapsed since the request was made without the owner giving a reason for his interest, it will be reasonably presumed that the vehicle has been abandoned and will be considered solid urban waste, and will be treated in accordance with the corresponding environmental regulations, or the vehicle may be towed to the Municipal Vehicle Depot, at the discretion of the campsite.
- The costs incurred as a result of the removal of the vehicle from the car park shall be borne by the owner of the vehicle, who must pay them or guarantee their payment as a prerequisite for the return of the vehicle.
- The owner of the vehicle shall also be responsible for the costs incurred in treating the vehicle in accordance with the corresponding environmental regulations or for having it towed to the Municipal Vehicle Depot.
- The withdrawal of the vehicle by its owner will not imply the extinction of the debt, and the client will have to pay the outstanding debt and the expenses incurred by the campsite.
- Nor shall the debt be deemed to have been extinguished if, due to the customer’s inactivity, the campsite has acted in accordance with this provision, so that the owner of the vehicle must pay the corresponding fee and compensation for damages until the vehicle is no longer in any part of the campsite complex.
This action shall not entitle the customer to any compensation.
CHAPTER 3.- FINAL PROVISIONS
Fifteenth. – Express submission to the internal rules.
By registering at the campsite, the clients accept to know, agree and are obliged to comply with the present rules and regulations, as well as with all the specific instructions issued by the campsite management for their execution and compliance.
Sixteenth. – Failure to comply with the provisions contained in these rules and regulations. Compensation for damages in the event of the client’s refusal to leave the campsite.
Failure by the client/user to comply with any of the provisions contained in these rules and regulations will be cause for termination of the contract, at the discretion of the campsite management, so that the client must voluntarily leave the campsite complex, without the right to a refund, reimbursement or reduction of any amount or fee paid or to be paid.
Termination of the contract shall not entail any compensation for the customer.
Likewise, the customer will remain liable for the stay and/or services enjoyed, and must pay the campsite for the amount paid.
If the customer/user refuses, at the campsite’s request, either verbally or in writing, to leave the complex of his/her own free will, he/she must pay, in addition to the daily rate in force, a compensation for damages consisting of double the daily rate in force, for each day that he/she remains in the campsite, until he/she is completely vacated.
This compensation and the obligation to pay the daily rate while staying at the campsite does not imply acceptance by the campsite, nor does it imply a new contract or any right for the customer who, upon termination of the contract for breach of these regulations, must leave the campsite immediately, being up to date with any outstanding debts.
The contractual termination and abandonment of the campsite does not imply that the debt is extinguished, so that the customer must pay the corresponding fees for the stay and services enjoyed until the complete eviction.
Seventeenth. – Abandonment of movable property. Parking in places not intended for this purpose. Refusal to leave the campsite at the request of the campsite management or at the end of the contracted stay.
- Abandonment of items, objects, household goods, cars, caravans or any other movable property. Dismantling and storage.
It is the customer’s obligation to leave the campsite once the contracted stay is over with all their belongings and leaving the pitch free and in the same state in which they found it, therefore, if the customer leaves the campsite and leaves personal belongings in the campsite complex once the contracted stay is over, the campsite management will proceed to dismantle and store them.
Likewise, if the customer does not vacate the pitch at the end of his stay, the campsite management will proceed to dismantle and store the customer’s belongings, so that if the customer is at the campsite, but the campsite management has had to dismantle the movable property of the customer at the end of his stay, because the customer did not do so, the management of the campsite will proceed to dismantle and store the movable property of the customer, if the customer refuses to accept the delivery of his belongings and/or remove the caravan and/or vehicle, the campsite management will proceed to the storage of the belongings and elements owned by the customer and to leave the vehicle (car, caravan or motorhome) in another place of the campsite, outside the guarded enclosure, in order to leave the pitch free for its use.
This storage shall be carried out in such a way as to ensure the maintenance and good conservation of the goods as far as possible and according to the means available to the campsite, and may be carried out in areas without video surveillance. Thus, the campsite management may order the transfer of the camping elements or any other movable property (including vehicles, caravans, etc.) to a new location outside the area of the guarded enclosure, in order to leave the pitch free and available for use.
In this case, in addition to the dismantling costs, the customer must pay €10 for each day and for each item that remains stored on the campsite until its complete removal by the customer, with a minimum storage fee of €50, to be paid by the customer if the resulting amount is lower than this limit.
The campsite will keep the customers’ goods in storage for a maximum period of 30 calendar days, after which time, if there is no news from the customer, they will be considered to have been abandoned for all purposes, so the campsite management will give the destination it considers to these goods.
For this reason, a prior request will be made to the client, giving them a period of 15 days to remove their goods and in the event of inactivity, the following will be done: the goods will be considered as solid urban waste, giving them the treatment authorised by current regulations, or in the case of vehicles, such as cars, motorbikes, motorhomes (or caravans), they will be towed to the Municipal Vehicle Depot, at the campsite’s discretion.
All costs incurred for this purpose shall be borne by the customer.
It will be considered as a validly made and sufficient request to carry out the above actions, the one made to the customer’s address that appears in the campsite’s register, even if the customer has not signed the collection of the request.
The provisions of this paragraph shall not entitle the customer to any compensation whatsoever.
No goods will be returned to the customer if the customer is not up to date with the payment of debts.
- Parking in places not intended for that purpose.
If the customer parks his vehicle outside the areas provided for this purpose, he must remove the vehicle as soon as he is requested to do so by the campsite and must pay the extra supplement for each day it has been parked in that place.
- Not to leave the campsite at the end of the contracted stay or at the request of the campsite management.
If the customer does not leave the campsite complex at the end of the contracted stay or if he/she refuses to do so, at the request of the campsite, either verbally or in writing, he/she must pay the campsite, in addition to the current daily rate, a compensation for damages consisting of double the current daily rate, until he/she leaves the campsite.
It may also be reported or sued, on a case-by-case basis, before the competent authority.
The payment of the current daily rate and the compensation shall in no way constitute acceptance by the campsite and shall not constitute a new contract or any other right for the customer.
Eighteenth. – Non-payment of tariffs or of any contracted service or supply.
Failure by the client to pay the agreed rates and/or contracted supplies and/or services will be cause for termination of the contract, at the campsite’s discretion, and the client must leave the campsite voluntarily, paying the outstanding debt.
If the customer refuses to leave the campsite, he/she shall pay, in addition to the current daily rate, a damage compensation of double the current daily rate until he/she leaves the campsite.
Nineteenth. – List of Annexes.
- ANNEX I: Price list for removal of furniture and furnishings.
- ANNEX II: Cases of sale/transfer/sub-lease/change of owner or user of the caravan.
- ANNEX III: Charges for the removal of waste or bags deposited in places not intended for that purpose and/or outside the corresponding containers.
Twentieth. – Costs of injunctions and legal costs.
If, at the end of the contracted stay, the customer remains in the campsite complex, he/she will be verbally requested to vacate the complex. If he/she does not do so, he/she will be reliably requested by the campsite to leave the campsite.
The costs of a formal notice of default shall be charged to the customer and shall be borne by the customer.
In the event that the customer refuses to leave the complex in spite of a formal request, the campsite will file a complaint or lawsuit with the competent judicial authority.
The costs of the lawyer and solicitor and any other costs that the legal proceedings entail shall be borne by the client.
Twenty-first. – Dispute resolution.
In the event of disputes arising from the use of the facilities and services of the campsite, without prejudice to the parties being able to submit them to consumer arbitration, they also agree, expressly waiving their own jurisdiction, that the Courts of Benidorm (Alicante) and their hierarchical superiors will have jurisdiction in the judicial order.
In Benidorm, 29 December 2022.
The Camping Management
ANNEX I: LIST OF PRICES FOR THE REMOVAL OF FURNITURE OR HOUSEHOLD GOODS AND CHARGES FOR THE COLLECTION OF WASTE OR BAGS DEPOSITED IN PLACES NOT INTENDED FOR THIS PURPOSE.
Mattresses, carpets (similar): €50 / unit
Small appliances under 2 kg: €20 / unit
(Please advise in advance for free pick-up)
Large appliances with liquid cooling components: 150€.
Washing machines and dryers: 50€.
(Please advise in advance for free pick-up)
Packages up to 5 kg: €10 / unit
Small items between 5 and 25 kg: €25 / unit
Items from 25 kg or larger: €75 / unit
ANNEX II: CASES OF SALE/TRANSFER/SUB-LEASE/CHANGE OF OWNER OR USER OF THE CARAVAN.
It is PROHIBITED to sell or carry out any type of legal business within the campsite complex. Thus, it is forbidden to sell/transfer/sublet/change of owner or user of caravans within the campsite.
The contractual relationship established is between the owner identified at the time of registration at the campsite complex (which includes the vehicle and/or caravan with which it is registered) and the campsite itself, so that any sale/transfer/subletting/change of owner or user of any caravans that are within the campsite complex and/or have contracted a stay therein, will require the express consent of the campsite management, which will involve a new entry registration at the campsite reception with the details of the new owner, the corresponding duration (days of stay) and with the payment of the current rates.
In case of non-compliance with the above, the campsite management may automatically terminate the current contract with the owner, in which case the caravan and its occupant must leave the campsite, whereby the new owner/user of the caravan must make a new entry registration in accordance with the above paragraph.
Under no circumstances may the new owner demand payment of the rates enjoyed by the previous owner, as the rates to be applied are those in force at the time of entry and check-in at the reception of the establishment.
The change of owner or user of the caravan does not imply in any case cease to be a debtor in case of non-payment, so that the owner who is recorded at the time of registration of entry will continue to owe the contracted stay in case you have not paid it, because the sale, transfer, etc.. of the caravan does not imply that the contract ceases to be valid, so that the camper (original owner as stated in the entry registration data) will not cease its obligations to the campsite as long as the campsite does not give its express consent to the change of ownership.
Any costs incurred in conducting any legal business within the campsite shall be borne by the owner of the caravan (seller).
Under no circumstances will the contract that the previous owner had with the campsite be understood to have been transferred to the new owner of the caravan. The latter (the new owner) must draw up a new contract at the current price and an entry register with his or her identification details, in accordance with the above.
The sale or transfer of caravans requires the prior consent of the campsite management. In the event that the management of the campsite authorises the sale of a caravan, the sale will be recorded in the sales book which is on display at reception. Thus, the costs of processing the sale will be those agreed with the campsite and will be paid by the seller. In any case, the seller must also pay the campsite 15% of the sale price of the caravan, proving the reality of this price, establishing a minimum of 500 € to be paid by the seller to the campsite, in the event that the amount resulting from applying this 15% to the sale price is less than the minimum of 500 €.
ANNEX III: EXPENSES FOR THE REMOVAL OF WASTE OR BAGS DEPOSITED IN PLACES NOT INTENDED FOR THIS PURPOSE AND/OR OUTSIDE THE CORRESPONDING CONTAINERS.
General scrap metal: 50€.
Glass, windows, doors etc.: 100€.
Rubble floors, europallets, wood, flooring, etc.: 200€.
Propane or butane bottle: 500€ penalty to abandon them.