Reservation Policy - Camping Benisol

Last updated: 29 September 2026

These conditions govern bookings of stays at Camping Benisol. The establishment is owned by Brigida Gertrudis Rausch Schumann (NIF 29021414Z), trading as Camping Benisol, with its address at Avenida de la Comunitat Valenciana, s/n, 03503 Benidorm (Alicante), España. Telephone: +34 965 85 16 73. Email: .

1. General provisions

Camping Benisol is equipped with the facilities and services appropriate to the four-star (4*) category.

Guests of the Campsite must at all times comply with the provisions of Decreto 10/2021, of 22 January, of the Consell (Valencian regional government), regulating tourist accommodation in the Comunitat Valenciana (or any legislation that may replace it in the future), and with any other applicable legislation. They are likewise obliged to comply with the Camping Rules of Camping Benisol, as well as with any internal provision or guideline established by the Campsite management.

All published prices are in euros and include VAT at the rate in force at any given time.

Minors who are not accompanied by their parents or guardians, or by adults who expressly assume responsibility for them, will not be admitted.

The booked stay may not exceed one year under any circumstances. A distinction is made between a short stay (less than 30 days) and a long stay (30 days or more).

Booking a long stay entails signing a specific contract with the Campsite on arrival. If you have any questions, please contact the Campsite.

For stays exceeding 180 days, the guest must have a gas supply contract with an officially authorised company (and pass the corresponding inspections) and third-party liability insurance for the caravan. Please check with the Campsite the type of insurance and the requirements it must meet.

Except for long-stay bookings, the guest must pay the total amount of the booked stay on the day of arrival, before the stay begins. For long-stay bookings, the method and schedule of payment are those set out in the long-stay contract signed by the guest (see section 4).

No amount will be refunded even if the guest leaves before the scheduled departure date: the guest must pay for the entire booked stay.

On arrival at the Campsite, guests must check in at reception, signing the documentation required by the Campsite. Persons aged 14 or over must identify themselves with a valid official identity document; for minors, their details and their relationship to the adult accompanying them will be recorded, as required by Real Decreto 933/2021 (Royal Decree on traveller registration). You will find information on this processing in our Privacy Policy.

On the day of departure, the guest must leave the Campsite with all their belongings, leaving the pitch or accommodation in the same condition as it was in at the time of occupation.

If the guest does not arrive at the Campsite on the scheduled day of arrival, the booking will be cancelled and the Campsite will retain the amount paid in advance by the guest, without the guest being entitled to claim any refund.

Bookings made through the booking engine on the website www.campingbenisol.com carry no additional charge. If a pitch or accommodation is booked by telephone, social media, WhatsApp, email, at reception or by any means other than the website’s booking engine, a booking management fee of €5 will be charged.

The ACSI rate can only be booked by telephone or email, as the card has to be checked beforehand; the €5 booking management fee also applies in this case. The ACSI rate includes the pitch for 2 people, one vehicle and one caravan, or alternatively one motorhome, one dog and 4 kWh of electricity per day of stay, which can be accumulated over the entire stay. It only applies to pitches in the white and orange categories and during the periods in which the Campsite accepts the ACSI card. A valid ACSI card must be presented at reception on arrival.

For information on the entertainment activities offered by the Campsite, please contact the Campsite.

2. Conditions for booking pitches

Check-in is from 14:00 until 23:00 on the day of arrival.

Check-out is before 12:00 (noon).

Each day of the stay ends at 12:00 (noon). If you wish to access the pitch before 12:00 (noon) on the day of arrival, you will be charged for the previous night, subject to availability.

Please ask reception about the possibility of changing these times. Any change will only be made at the guest’s express request and with the prior authorisation of the Campsite, which is under no obligation to provide this service.

Late check-out, i.e. leaving later than 12:00 (noon), requires the guest to pay a supplement in advance. If there is availability and the Campsite agrees to the late check-out, it will in any case be no later than 18:00, and the guest will pay 50% of the current daily rate.

A delay in the check-out time constitutes a breach by the guest which disrupts the operation of the establishment. A late departure will require the guest to pay one additional day at the current daily rate plus a penalty of €50 for each day the guest keeps the pitch blocked, without this implying any extension of the stay.

The pitch rate includes 2 people, one caravan or tent and one vehicle (car or motorbike), which must be parked within the booked pitch itself; or alternatively 2 people and one motorhome, with no other vehicle.

Each additional person pays a rate per person per night according to the following age scale, which also applies to visitors:

From 0 to 1 year: free of charge.
From 2 to 12 years: child rate.
From 13 years: adult rate.

The current rates are published on our website.

The maximum occupancy of the pitches is 6 people, including visitors. This limit may not be exceeded under any circumstances.

The Campsite has pitches of different sizes, grouped into categories: white (around 60 m²), orange (around 70 m²), blue (around 80 m²), lilac (around 100 m²) and Brussels (over 120 m²). Each pitch has water, a drain and an electricity connection.

Pitch allocation. Unless you have booked the preferred pitch supplement, the Campsite allocates you a pitch in the category booked and may change it for another pitch in the same category before or at check-in. If no other pitch in that category is available, or if its dimensions are not sufficient, we will offer you a pitch in a higher category at no additional cost. If you have booked the preferred pitch supplement and the Campsite has to cancel the booking for reasons attributable to the Campsite, we will refund in full all amounts you have paid, including the preferred pitch supplement, unless you voluntarily accept another pitch or a free upgrade to a higher category.

Electricity is not included in the rate, so a guest who wishes to have an electricity supply on the pitch must pay, before the start of the stay, a minimum deposit of €3 for each booked day of the stay. At the current price per kWh, €3 is equivalent to approximately 6 kWh.

When the balance runs out, the meter automatically cuts off the supply. For technical reasons – meter readings are transmitted by radio periodically, not instantly – a small amount of additional consumption may occur before the cut-off. This consumption is settled at check-out: it is deducted from the remaining balance and, if it exceeds that balance, it is invoiced to you. If the guest wishes to make sure they have a sufficient electricity supply throughout their stay, they may deposit a higher amount per day, as the €3 per day is a minimum amount.

At the end of the stay (day of departure or check-out), any amount deposited for the electricity supply that the guest has not consumed will be refunded using the same payment method with which the deposit was made. Please note that, in the case of card payments, the bank may take up to approximately 7 working days after check-out to process the refund. However, if any other service, supply or supplement booked or used by the guest remains unpaid, the amount deposited for electricity that has not been consumed will not be refunded and will be used to settle the outstanding debt as far as it goes, with the guest remaining liable for the rest.

The guest is responsible for checking their own electricity consumption throughout their stay, as often as they consider necessary, to make sure that the meter does not cut off their supply because of an insufficient deposit.

The guest can check their electricity consumption and balance on the page my.campingbenisol.com, after logging in with the same email address used to book the stay. Top-ups made through this application must be between €10 and €200 per transaction, and the balance after the top-up may not exceed €200. At reception you can top up any amount.

The guest must have a moisture-resistant hose cable (10 A) and a plug with an earth connection.

Consumption may under no circumstances exceed the maximum power allocated.

The maximum amperage on the pitches is 10 A. An increase to 15 A can be booked at an additional cost, according to the current price list.

The admission of pets on pitches is governed by section 9 of these conditions.

3. Conditions for booking accommodation

Check-in is from 17:00 until 23:00 on the day of arrival.

Check-out is before 12:00 (noon).

Each day of the stay ends at 12:00 (noon). If you wish to access the accommodation before 12:00 (noon) on the day of arrival, you will be charged for the previous night, subject to availability.

A delay in the check-out time constitutes a breach by the guest which disrupts the operation of the establishment. A late departure will require the guest to pay one additional day at the current daily rate plus a penalty of €50 for each day the guest keeps the accommodation blocked, without this implying any extension of the stay.

Accommodation is invoiced for a minimum of 3 nights, even if the booked stay is shorter.

The Campsite has several types of accommodation with different equipment (for example, with or without a shower). Please check with the Campsite.

The accommodation rate includes a maximum of 4 people. Each additional person entails an additional charge. Please check with the Campsite the maximum capacity of the accommodation you want, which may not be exceeded. There is one accommodation unit with a maximum capacity of 5 people and another with a maximum capacity of 6 people. These limits may not be exceeded under any circumstances.

The maximum occupancy limit of 6 people per pitch, including visitors, may not be exceeded.

Pets are not admitted in the accommodation units.

Electricity is not included in the rate, so a guest who wishes to have an electricity supply in the accommodation must pay, before the start of the stay, a minimum deposit of €3 for each booked day of the stay.

However, for short stays, the accommodation rate includes the electricity supply at a rate of 4 kWh per booked day of the stay. Once that balance has been used up, the guest must pay for the supply by means of a minimum deposit of €3 for each remaining day of the stay.

However, if any other service, supply or supplement booked or used by the guest remains unpaid, the amount deposited for electricity that has not been consumed will not be refunded and will be used to settle the outstanding debt as far as it goes, with the guest remaining liable for the rest.

Consumption may under no circumstances exceed the maximum power allocated.

The maximum amperage in the accommodation units is 15 A.

No periodic cleaning service is included in the accommodation, so the guest is responsible for keeping the accommodation clean and in good condition throughout their stay.

Towels are changed every 4 days and bed linen every 7 days. Additional changes at the guest’s request cost €35 per service.

When booking stays in accommodation, the guest must pay a security deposit of €150 on arrival at the Campsite, which can be paid by card or in cash. This amount will be refunded to the guest on departure, once the person in charge has inspected the accommodation, less any deduction that may be applicable.

4. Payment for the booking

The guest must pay 50% of the total amount of the stay when making the booking, as an advance payment, and the remainder on arrival at the Campsite. If you wish, you can pay the total amount when making the booking.

Where the total amount of the booked stay is less than €100, the guest must pay 100% of the amount when making the booking.

Where the booked stay is 62 nights or more, the advance payment will be the amount corresponding to 31 nights, including all services booked – not just the pitch or accommodation – and the remainder will be paid on arrival at the Campsite or in the instalments laid down in the long-stay contract.

The following items are paid in full when making the booking, in addition to the advance payment, and are not refunded if you cancel the booking, however far in advance you do so. If it is the Campsite that cancels, they are refunded together with everything else you have paid:

the booking management fee of €5, where the booking is not made through the website’s booking engine;
the preferred pitch supplement of €5, where you choose a specific pitch;
the price of the date flexibility package.

Booking deposit for long stays. To book a pitch on long-stay terms for a period of six months or more, the Campsite may require prior payment of a booking deposit of €1,000. If so, we will state this in the offer, before you book. The booking deposit is non-refundable and is deducted from the payment for the first six months of the stay or, if you pay for the full contract, from the total price. It is a booking deposit paid on account of the price: it does not allow either party to withdraw from the contract by forfeiting it or by returning double the amount.

Methods of payment. You can pay at reception in cash or by card, by bank transfer and, where offered, by card or Bizum through the secure payment gateway of our bank. In that case, you enter your card details directly on the bank’s page: Camping Benisol neither receives nor stores them. Any refunds due are made using the same method of payment that was used.

The guest must wait for the confirmation by email after making the booking. The Campsite will send a booking confirmation email within approximately 24 hours of the request being made and the advance payment being paid.

Exceptionally, the Campsite may be forced to cancel a booking that has already been confirmed for reasons of force majeure, because of a breakdown or incident preventing use of the allocated pitch or accommodation, or because of the total or partial closure of the facilities ordered by an authority. In that case we will offer you, at your choice, an equivalent pitch or accommodation on the same dates, alternative dates or a full refund of all amounts you have paid us, including items that would otherwise be non-refundable.

If the guest does not turn up at the Campsite on the scheduled day of arrival, the booking will be cancelled automatically and the guest will forfeit the amount paid as an advance payment.

5. Right of withdrawal and cancellation of bookings

Right of withdrawal. Accommodation contracts with a specific date of performance are excluded from the right of withdrawal under Article 103(l) of the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios (Spanish General Law for the Defence of Consumers and Users). Therefore, once your booking has been confirmed, you do not have a 14-day period in which to withdraw. What you can do is cancel the booking as set out below.

Cancellation of bookings. If you cancel your booking, we will refund part of the advance payment depending on when you notify us:

More than 30 days before the arrival date: we refund 90% of the advance payment.
Between 8 and 30 days before the arrival date: we refund 50% of the advance payment.
7 days or less before arrival, or if you do not turn up on the scheduled day: no refund.

The non-refundable items listed in section 4 (booking management fee, preferred pitch supplement and date flexibility package) are deducted before this scale is applied.

This scale applies to bookings of touring pitches and accommodation. For long-stay bookings (30 days or more), the advance payment is not refundable under any circumstances.

Certain promotional rates are expressly offered as non-refundable. In such cases we inform you of this clearly before you confirm the booking, and the amount paid is not refunded under any circumstances.

Once you have checked in at the Campsite, no amount is refunded, even if you leave before the scheduled departure date.

To cancel a booking, the guest must send an email to the Campsite requesting the cancellation, stating all their details and the payment method with which they made the booking, so that the Campsite can make the refund, where applicable.

Check-in is possible until 23:00 on the day of arrival. If the guest has not arrived at the Campsite by that time, the booking will be cancelled and payments already made will not be refunded.

6. Changes to bookings

Changes to the booked stay are not permitted; therefore, if the guest requests a change to the dates of the booking up to the day before the scheduled day of arrival, this will be treated as a new booking, and the Campsite will retain the amount paid in advance by the guest for the booking to be changed (original booking).

The guest can book the date flexibility package when making the booking, at an additional cost. Conditions of the flexibility package:

The flexibility package must be booked at the same time as the booking is made and entails a charge in addition to the price of the stay. It cannot be booked separately from the booking of the stay or at a later time.
This package allows the guest to change the dates of their booking on one single occasion, and the change must be requested no later than 22:00 on the day before the scheduled day of arrival.
The new dates of the stay must in all cases fall within a maximum of one year from the scheduled day of arrival of the original booking and will be subject to the Campsite’s availability.
The price of the flexibility package is not refundable under any circumstances, whether or not it is used, either in full or in part, not even if the booking is cancelled.
The flexibility package is used up once it has been used, so it is not carried over to the new dates of the stay.
To change the dates, the guest must send an email to the Campsite from the same email address used when making the booking, identifying themselves and stating the change of dates together with all the details of their booking.
The advance payment for the original booking, less the price of the flexibility package, is carried over to the stay on the new dates (new booking) and is treated as the advance payment for the new booking. However, if the price of the stay on the new dates is higher than that of the original booking, the guest must in all cases pay the difference needed to cover the advance payment calculated at the prices for those new dates (50% of the total price or the amount applicable under section 4, Payment for the booking). This amount must be paid within a maximum of 24 hours of the request to change dates. If the guest does not pay it, the new booking will be deemed not to have been made, the booking will be cancelled and the guest will forfeit the advance payment for the original booking.
The Campsite cannot guarantee the dates requested by the guest under any circumstances, as they depend on its availability.
The change of dates will not be deemed to have been made without the express confirmation of the Campsite.
If the price of the new booking is lower than that of the original booking, no amount will be refunded, and the guest must pay the full price of the original booking.
Once the change of dates has been made, no amount will be refunded to the guest if the booking is cancelled.

7. Special promotions

The Campsite offers special promotions for guests who book a one-year stay, which are not available on the website. For information and bookings in these cases, call +34 965 85 16 73 or write to .

8. Access to the Campsite and its facilities. Vehicle parking. Technical information on electricity

Check-in is possible until 23:00 on the day of arrival. If the guest has not arrived at the Campsite by that time, the booking will be cancelled in accordance with section 5 (cancellation of bookings), and the amounts already paid by the guest will not be refunded.

The guest’s access to the Campsite and its facilities is by means of a chip wristband, key fob or card (RFID).

This chip is handed to the guest on the day of arrival, at which time the guest must pay the Campsite a deposit of €5 per chip and per person. This deposit is broken down into €2 as the deposit for the chip and €3 as credit to be spent on the Campsite services or supplies that accept the chip, such as the bar (chiringuito), the showers or the laundry and washing-up sinks, as explained in the following paragraphs.

The chip is personal and non-transferable.

It is prohibited to transfer, lend or copy the chip wristband, card or key fob. The chip is the means by which the Campsite establishes who is on the premises.

Since 2 December 2024, Real Decreto 933/2021 has required the data of all persons staying overnight to be registered and reported to the Ministerio del Interior (Spanish Ministry of the Interior). Under Ley Orgánica 4/2015 (Spanish Public Safety Act), failure to comply with this obligation is punishable by fines of up to €30,000. Passing the chip to an unregistered person means that this person enters the Campsite without appearing in the traveller register, which directly exposes the establishment to that penalty, in addition to circumventing the visitor rate.

For this reason, transferring, lending or copying the chip entails a penalty of €3,000, the immediate termination of the stay and the obligation to leave the establishment, paying all outstanding debts, without any right to a refund or compensation. In addition, the unregistered stay of that person will be invoiced in accordance with the Camping Rules.

At the end of the stay, the guest must return the chip in perfect condition. The Campsite will then refund the €2 deposit and the unused prepaid balance.

If the chip is not returned, or is returned damaged, the €2 deposit is forfeited. The unused prepaid balance is nevertheless refunded, after deduction of any amount the guest owes the Campsite.

The chip has a prepaid function: the guest can top it up with money at the Campsite reception or online through the “Mi Benisol” portal (my.campingbenisol.com) and use it for various services, such as the bar (chiringuito), the washing machines or additional shower time. Online top-ups must be between €10 and €200 per transaction, and the balance of each chip after the top-up may not exceed €200.

The guest is responsible for the use of the chip, as well as for its loss, theft or misplacement, and bears the charges for the money spent both in these cases and through misuse of the chip, releasing the Campsite from any liability.

The Campsite accepts no liability in the event of loss, theft or misplacement of the chip, or for money spent by mistake or through its misuse.

The maximum total time of use of any hot water supply (showers, laundry sinks, washing-up sinks, etc.) included in the rate is 5 minutes per person per day, non-cumulative. The included time is renewed every day at 03:00. More hot water time can be purchased by topping up the prepaid chip at the Campsite reception or online through “Mi Benisol”.

With the beniGO! package the maximum hot water time is 7 minutes per person per day, and with the beniMAX package it is 10 minutes per person per day.

Hot water is used by means of the chip given to the guest (wristband, card or key fob). Once the minutes included in the rate have been used up, hot water is charged at 15 euro cents per minute (€0.15/min) per person. The guest must make sure to top up the chip if they wish to have more hot water time; otherwise, they will not be able to use it once the included minutes have been used up.

beniGO! and beniMAX packages. The packages include the services indicated in the current price list and can be booked by the day, by the month or, for long-stay bookings, by the year. The monthly package runs from the day it is booked until the same day of the following month and is renewed automatically for successive monthly periods until you leave the Campsite, request its cancellation or your booking ends. Each renewal is invoiced at the price in force at the time. You can cancel it at any time at reception, with effect from the end of the current monthly period. Cancellation is free of charge.

The Campsite offers free Wi-Fi (BeniFree) with a speed of up to 650 kbit/s, included in the rate. In addition, we offer two higher-speed packages at an additional cost:

I25: up to 25 Mbit/s download and 6 Mbit/s upload, for a maximum of 3 devices.
IXX: up to 100 Mbit/s download and 25 Mbit/s upload, for a maximum of 5 devices.

The Campsite only has three-pin CEE sockets, so the guest must bring their own adapters and extension cables to ensure the connection, especially where the allocated electricity point is located up to 50 metres away from the pitch. It is recommended that the extension cables brought by the guest be up to 50 metres long.

The Campsite offers a rental service for adapters and extension cables, at a rate according to the current price list and subject to a deposit. However, the Campsite cannot guarantee the availability of these adapters and extension cables.

Fridge rental has a minimum duration of 3 nights. A maximum of one fridge per pitch can be booked through the website.

The pitch rate includes one vehicle, which must be parked entirely within the booked pitch, leaving 30 cm clear around the perimeter from hedges and roads.

The Campsite has vehicle parking areas available at an additional cost. All parking spaces located within the Campsite premises are subject to a charge, so in order to park, a ticket must be purchased at reception before parking, paying the price according to the current price list. The ticket must be displayed on the windscreen of the vehicle, in a visible position. Parking without a valid ticket or exceeding the time paid for will incur a penalty of €20 per day, which the guest or user must pay to the Campsite.

Vehicles may only be parked on the booked pitch or in the booked parking space. Vehicles (cars, motorbikes, kick scooters, bicycles, motor scooters, etc.) may not be parked on the road (internal roads) or encroaching on it, or on other pitches or in other parking spaces than those booked, even if they are empty. The vehicle must be parked with all its wheels within the booked pitch or space, leaving a clear space of 30 centimetres between the vehicle and the road or the hedges, without encroaching on other pitches or spaces, and also leaving a clear space of 30 centimetres around the pitch or space on all sides.

Any parking infringement (encroaching on roads, parking on or encroaching on a pitch that has not been booked, failing to observe the 30 cm perimeter clearance, etc.) entails a penalty of €20 per day, which the guest must pay.

Access to the swimming pools is included in the rate and must at all times respect the opening hours set by the Campsite.

Access to the sports courts is not included in the rate.

See the Camping Rules.

9. Pets

Camping Benisol admits pets subject to prior confirmation and prior payment of the corresponding supplement. The full conditions – species and sizes admitted, maximum number per pitch, required documentation and areas of access – are set out in the Pet Admission Rules, which form part of these conditions.

10. Language versions and complaints

These conditions are published in Spanish, English, German, Dutch and French. In the event of any discrepancy between versions, the Spanish version shall prevail.

For the resolution of disputes, the Twenty-first provision of the Camping Rules applies: you can contact reception, use the official complaint forms (“hojas de reclamaciones”) or submit the dispute to consumer arbitration.